Customer Experience Researcher

1 week ago

Austin, United States Jungle Scout Full time

**Customer Experience Researcher (Remote)**

place Vancouver, BC | Remote - US | Remote - Latin America | Remote - Canada | Austin, TX access_time_filled Full Time device_hub Customer Experience At Jungle Scout, we are on a mission to empower entrepreneurs and brands to grow successful e-commerce businesses, and we provide the industry-leading data, powerful tools, and resources they need.

Were growing and we are looking to add a Customer Experience Researcher (CX) to our fast-paced and customer-oriented Marketing team to help us collect, analyze and understand customer insights to advise the creation of outstanding customer experiences

They will work closely with various different teams but specially with the CX team, Product Marketing and Design to define opportunities and go-to-market strategies based on research and analysis.

The ideal candidate would have experience in the technology space or SaaS offerings, with a customer-centric mindset, and strong analytical abilities.

**In the** **Customer Experience Researcher** **role, you will:**

* *Conduct Customer Research* *.* Conduct quantitative and qualitative research around the customer to discover patterns and insights. Work collaboratively/cross-functionally with other researchers, designers and strategists to determine research-based recommendations for the product and overall experience.

* *Perform Insights Analysis* *.* Work with data from several channels to develop subject matter expertise on how it all connects together and relates back to the customer. Communicate findings in a clear, concise and visually compelling way.

* *Customer Journey Mapping.* Lead the creation and maintenance of customer journeys, and personas with synthesized data and findings, to help the organization arrive at a shared understanding of our customer needs.

* *Visualize omnichannel experiences and optimization* . Work with different teams to understand and improve experience throughout all different touchpoints in the customer journey. Ensure we always deliver value and consistent messaging across all channels and interactions.

* *Collaborate* *.* Maintain strong relationships with team members across the organization, such as Product Managers, UX team, Marketing and Design departments to effectively collaborate in many shared initiatives.

**Who You Are**

* *Experienced Researcher.* You are familiar with different research methods and have proven experience in research roles in consumer-focused companies with expertise in qualitative research and quantitative data analysis.

* *Familiarity with data analysis and how it supports research findings.* Solid analytical skills with a proven ability to consume vast amounts of customer data from different channels and break them down into key insights or actionable chunks of information while storytelling with data insights.

* *A team player* Who thrives in a rapidly changing, fast growing environment and can build extremely strong working relationships across teams, especially when there is shared ownership over some aspects of the customer experience.

* *Experience with Journey Maps and Personas.* Familiarity with customer journey mapping, building personas and design thinking approaches. Experience using collaboration and/or journey mapping tools (e.g. Miro, Lucidchart, Figma jamboard, InDesign, Heap, Hetc.)

* *Great communicator & collaborator.* Extremely strong communication and presentation skills, as well as outstanding collaboration skills with the desire and patience to work cross-functionally to establish and meet shared organizational goals

* *Attention to detail / detail-oriented with strong presentation and visualization skills*

**Bonus Points, if you have:**

* Experience in the technology industry, preferably at a SaaS company

* Familiarity with agile/sprint based work processes

* Familiarity with Figma and Miro specifically as design/collaboration tools

* Understanding of design thinking approaches

* Customer-centric mindset

**Working at Jungle Scout**

* The BEST team.

* Remote-first culture.

* International Meetups.

* Access to Jungle Scout tools & experts.

* Performance Bonus.

* Flexible Vacation.

* Comprehensive Health Benefits & Retirement Program.

**We prioritize Diversity, Equity, and Inclusion**

At Jungle Scout, we hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our company stronger.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to the start date.*

device_hub Customer Experience

  • Customer Experience Project Manager

    1 week ago

    Austin, United States CareerBuilder Full time

    The Customer Service Project Manager supports the Customer Experience organization through problem identification, root cause and driving related projects. The CE Project Manager is expected to research the most escalated customer complaints and identify opportunities for improvement in the overall customer experience. The CE Project Manager will maintain...

  • Customer Experience Representative

    1 week ago

    Austin, United States Chive Media Group Full time

    **Position:** Customer Experience Representative **Location:** Austin, TX **Job Id:** 195 **# of Openings:** 1 **CUSTOMER EXPERIENCE REPRESENTATIVE (Austin, TX)** The Chivery team is growing and seeking a Customer Experience Representative for our E-commerce business! Our Customer Experience Representatives are passionate and self-motivated individuals...

  • Director of Customer Experience

    1 week ago

    Austin, United States CareerBuilder Full time

    **Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to help...

  • Director of Customer Experience

    1 week ago

    Austin, United States OpsLock Inc Full time

    **Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to help...

  • Customer Experience Specialist

    3 weeks ago

    Austin, United States Really Communications, Inc. Full time

    Job DescriptionJob DescriptionAre you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless...

  • Customer Experience Supervisor

    3 weeks ago

    Austin, United States Purple Communications Inc Full time

    Job DescriptionJob DescriptionCustomer Care SupervisorZP Better Together is a pioneering communication services provider, catering to the diverse needs of the deaf and hard of hearing communities. Our commitment lies in offering innovative solutions like onsite interpreting services, video relay service, and video remote interpreting, aimed at breaking down...

  • Customer Experience Rep II

    Found in: Resume Library US A2 - 1 week ago

    Austin, Texas, United States Allergan Aesthetics Full time

    Job Description Eye Care Support: Manage direct to physician orders placed via phone, fax, email, sales rep, and resolution of issues that may prevent orders from shipping; Provide Field Sales support; Address a wide range of inquiries/requests, investigate, and resolve issues. Facilitate new account setup and account changes when necessary; Provisioning...

  • Research Analyst

    Found in: Talent US 2 C2 - 1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Office of Data, Analytics, and Performance (DAP) is seeking a highly-qualified candidate to fill the position of the Research Analyst (Research Specialist V) on the Applied Statistics & Evaluation Team. This position will help DAP transform data into meaningful information to improve the well-being of Texans. The ideal candidate will...

  • Customer Service Agent

    1 week ago

    Austin, United States Forward Air Solutions Full time

    Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Research information to solve customer service problems. Document and record monthly activities for period end reporting. Provide work cover Customer Service, Agent, Remote, Service, Retail, Airline, Customer

  • Senior Research Specialist

    Found in: Talent US 2 C2 - 1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Fraud Analytics (FA) unit within the Data Reviews Division of the Office of Inspector General (OIG) is seeking a Senior Research Specialist (Research Specialist IV) to expand the team’s research capacity. The Fraud Analytics unit is responsible for performing innovative data analytics that seek to maximize the identification of...

  • Associate Researcher

    12 hours ago

    Austin, United States Texas A & M International University Full time

    Job Title Associate Researcher Agency Texas A&M International University Department Office of the Provost & VP for Academic Affairs Proposed Minimum Salary Commensurate Job Location Laredo, Texas Job Type Staff Job Description Job Summary Associate Researcher will conduct research on human trafficking, develop training materials/courses, and...

  • Customer Operations Specialist

    7 days ago

    Austin, United States Digital Pharmacist Inc. Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based...

  • Customer Operations Specialist

    3 hours ago

    Austin, United States Digital Pharmacist Inc. Full time

    Summary of Job:The Customer Operations Specialist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based...

  • Research Services Coordinator

    10 hours ago

    Austin, United States Texas A & M University Kingsville Full time

    Job Title Research Services Coordinator Agency Texas A&M University - Kingsville Department Office Of Research And Sponsored Programs Proposed Minimum Salary Commensurate Job Location Kingsville, Texas Job Type Staff Job Description Job Summary The Research Services Coordinator, under direction, coordinates the review of sponsored and...

  • Associate Chair for Research

    12 hours ago

    Austin, United States University of Texas at Austin Full time

    The Associate Chair for Research will work with the Assistant Chair for Clinical Research, Director of Clinical Research, Division Directors, other Vice Chairs, and scientists and physician scientists throughout the department to set the tone for Department of Pediatrics/Dell Children's Medical Center research initiatives. This position will lead the...

  • Customer Operations Specialist

    Found in: beBee S US - 1 week ago

    Austin, United States Digital Pharmacist Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization.  This position will be...

  • Customer Operations Specialist

    Found in: beBee jobs US - 1 week ago

    Austin, Texas, United States Digital Pharmacist Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, , and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based out of...

  • Customer Care Associate

    1 week ago

    Austin, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus... we show you the way to success. The position:The...

  • Research Specialist II

    10 hours ago

    Austin, United States Texas A & M University Corpus Christi Full time

    Job Title Research Specialist II Agency Texas A&M University - Corpus Christi Department Harte Research Institute Proposed Minimum Salary Commensurate Job Location Corpus Christi, Texas Job Type Staff Job Description TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI)...

  • Research Specialist I

    11 hours ago

    Austin, United States Texas A & M University Kingsville Full time

    Job Title Research Specialist I Agency Texas A&M University - Kingsville Department Kleberg Wildlife Research Institute Proposed Minimum Salary Commensurate Job Location Kingsville, Texas Job Type Staff Job Description The Research Specialist I, under general supervision performs semi-skilled, technical support research work involving...