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Member Services Sales Associate
2 months ago
Job Title: Member Services
Associate
Job Description:
The Member Services Associate is
responsible for promoting and selling memberships for the pickleball club while
providing exceptional customer service to current and potential members. The ideal
candidate will be enthusiastic, outgoing, and have a passion for the sport of
pickleball.
Key Responsibilities:
Membership Sales
· Respond to inquiries from prospective members
and provide information about club activities, events, and programs
· Conduct tours of the facility and explain
membership options and benefits
· Process membership applications, payments, and
renewals
· Collaborate with marketing team to develop and
distribute promotional materials and social media content
· Attend community events to promote the club and
recruit new members
·
Collaborate with club management to plan and
promote special events, tournaments, and social activities
Front Desk
· Handle member concerns, complaints, and
suggestions, and escalate issues as needed
· Greet and farewell members and guests with a
friendly and welcoming demeanor
· Manage the front desk: check members in, answer
phone calls, and respond to emails
· Schedule court reservations and manage court
availability
· Assist with equipment rentals and retail sales
· Keep the front desk and social areas clean and
organized
· Provide information on club events, programs,
and tournaments
· Assist with coordinating and scheduling private
lessons and clinics
· Resolve customer complaints and issues in a
timely and professional manner
· Work closely with the club management team to
ensure the smooth operation of the club
· Other duties as assigned
Ambassador
· Make sure all members have a curated experience
· Make sure the courts, social area, member
lounge, food & beverage area, locker room are clean and organized
· Assist and help manage open play, leagues and
events
· Assist and help with ball machine rental use
· Greet and farewell members and guests with a
friendly and welcoming demeaner.
Qualifications:
High school diploma or equivalent required, some
college coursework preferred
1-2 years of sales or customer service experience,
preferably in a sports or fitness environment
Excellent communication, interpersonal, and
organizational skills
Proficiency in Microsoft Office and database
management software
Ability to work flexible hours, including evenings
and weekends
Passion for pickleball and a commitment to providing
exceptional customer service
Physical Requirements:
Ability to stand for extended periods and lift up to
50 pounds
Must be able to move quickly around the facility to
assist members and guests
This is a full-time or part-time position, with
opportunities for growth and advancement within the organization. The
Pickleball Club Member Service Associate will report to the Club General
Manager and work closely with other staff members to provide an exceptional
customer experience for members and guests. If you are a friendly and energetic
individual with a passion for customer service and pickleball, we encourage you
to apply for this exciting opportunity.
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