Member/Broker Services Associate
4 weeks ago
Our client, a national high-value insurance provider is looking for a Member/Broker Services Associates to join their team This is a great opportunity to grow your career and take advantage of robust professional investment with a with a well established company in the industry.
Location: Scottsdale, AZ
Start Date: 09/30/24
Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
Compensation: $50,000 annually, plus overtime and monthly bonus potential
Serving our membership community is our priority and we can’t do that without our proactive Services Associates who are the initial point of contact for our Members and Brokers.
Who you are:
You are empathetic, passionate, intellectually curious and a team player that never hesitates to help. You have a heart of service, a spirit of confidence and the gift of gab. Taking ownership and always following through come naturally. You find satisfaction in removing obstacles and resolving challenges, so having a completed checklist at the end of each day makes you smile.
What you'll need:
You know your way around a computer and thrive on getting things done. You can switch between multiple applications to complete a task and quickly jump to the next. You work with pride and determination. Thinking critically and creatively to solve problems is a breeze, likely because you may have previously worked in a hotel, restaurant, school or retail store.
What you’ll do:
Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members or brokers. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
Our interview process is designed to help us determine whether you’ll thrive best with our members or our brokers, but either way, delivering exceptional service is the priority by:
- Quickly responding to member or broker inquiries via phone, email text and live chat, making it easy for them to work with us
- Providing support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
- Assisting with various client service projects as needed
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