Lab Manager

2 weeks ago

Arlington, United States Base One Technologies Full time

·

Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements ·

Support the implementation of new technologies and equipment in the lab environment ·

Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations ·

Advises and provides insight on development of lab standard operating procedures (SOPs) and policies ·

Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ·

Provide support for MacOS and iOS to users ·

Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues ·

Monitor and respond to users on IT helpdesk channels and phone lines ·

Assist in the management of user accounts and resetting credentials ·

Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security ·

Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur Required Skills: ·

Must have an active DoD Secret clearance, TS/SCI clearance is preferred ·

Must be able to obtain DHS Suitability ·

2+ years of directly relevant experience in system administration ·

Experience with multiple operating systems, to include Linux/Unix & MacOS ·

Experience and knowledge of networking and network administration ·

Experience with Virtual Private Networks (VPN) ·

Experience with virtual desktops (Citrix, VMWare) ·

Must be able to work collaboratively across physical locations Desired Skills: ·

Experience working with SIEMs to include ELK and Splunk ·

Virtualization automation and optimization ·

Experience working with Jamf Pro, DEP, and Enterprise Connect implementation ·

Experience with writing technical procedures and standard operating procedures Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 4+ years lab management or systems administration experience.

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