Call Center Representative

4 weeks ago

Silver Spring, United States Children's National Hospital Full time

Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with
parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Promote customer service environment.

Qualifications:
Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year experience performing patient registration and scheduling, medical insurance screening and verification. (Required)

Functional Accountabilities
Registration and Scheduling Services

  • Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation.
  • Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
  • Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively.
  • Anticipate customer service needs to "prevent fires."
  • Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms.
  • Anticipate customer service needs to "prevent fires."
Verifying Insurance/Authorization and Process Improvement
  • Work with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY, Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields.
  • Collect and verify demographic, PCP/referring physician and insurance information.
  • Make recommendations for internal process improvements.
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, Customer Service, Insurance, Healthcare, Technology, Information, Patient

  • Bilingual Call Center Analyst

    2 weeks ago

    Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Call Center Analyst

    4 weeks ago

    Silver Spring, United States Clark Creative Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and...

  • Call Center Representative

    7 days ago

    Silver Spring, United States Advantia Health Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Job Responsibilities: Serves patients by greeting and helping them on the telephone,...

  • Call Center Analysts

    5 days ago

    Silver Spring, United States Magadia Consulting Inc Full time

    This is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in our call center database, in...

  • Call Center Analysts

    1 month ago

    Silver Spring, United States MAGADIA CONSULTING INC Full time

    Job DescriptionJob DescriptionThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in...

  • Receptionist Darcars Collision Center Silver Spring

    30 minutes ago

    Silver Spring, United States DARCARS Automotive Group Full time

    **DARCARS Automotive Group **is now hiring for a** Receptionist!** As the **Receptionist** you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the collision center and directs them to the appropriate party in accordance with...

  • Bilingual Customer Service Analyst

    7 days ago

    Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are...

  • Account Executive

    3 weeks ago

    Silver Spring, United States 1st Choice Full time

    Account Executive – Contact CenterAre you a relationship-building pro passionate about exceptional customer experiences? Join our team as an Account Executive! Be the trusted liaison for our prestigious government and commercial call center clients. Manage all aspects of their accounts – from seamless communications to anticipating their needs – to...

  • Facilities Customer Service Center Dispatcher

    2 days ago

    Silver Spring, United States J & J Worldwide Services Full time

    Job DescriptionJob DescriptionGeneral SummaryReceives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company. Essential Duties and Responsibilities:Records information, such as name, address, article to be repaired, or service to...

  • Contact Center Representative

    4 weeks ago

    Spring Lake, United States Jackson Hewitt - 3164 Full time

    Job DescriptionJob DescriptionAt Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are Working Hard...

  • Sales Associate

    2 days ago

    Silver Spring, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Sales Representative. Generous compensation with commission and bonus.Fitzgerald Auto Mall is seeking Automotive Sales Representatives to add to our growing sales department! Our sales are on the rise and we need energetic people that love customer service to help us keep up with increased...

  • RCM Customer Service Representative

    2 days ago

    Spring, United States Visualutions, Inc. Full time

    Job DescriptionJob DescriptionAt Visualutions, the RCM Customer Service Representative supports customers by providing helpful information, answering billing questions, and responding to complaints. This position is the front line of support for clients and patients and requires patience, excellent listening skills, and strong attention to detail. Seeking...

  • Receptionist DARCARS of Silver Spring

    1 day ago

    Silver Spring, United States DARCARS Automotive Group Full time

    DARCARS Automotive Group is now hiring for a Receptionist! As the Receptionist you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the collision center and directs them to the appropriate party in accordance with dealership policies...

  • Receptionist DARCARS of Silver Spring

    2 days ago

    Silver Spring, United States DARCARS Automotive Group Full time

    Job DescriptionJob DescriptionDARCARS Automotive Group is now hiring for a Receptionist! As the Receptionist you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the collision center and directs them to the appropriate party in...

  • Banquet Server On-Call

    2 weeks ago

    Spring, United States The Club at Carlton Woods Full time

    Job Overview The Carton Woods Club is looking for responsible and motivated service professionals to join our on-call Banquet team. As an on-call Banquet Server, you would be responsible for delivering and serving food and beverage items to member or guests in a friendly, timely, and efficient manner in the Club's continuing effort to deliver outstanding...

  • Senior Director, Development CNHF

    1 day ago

    Silver Spring, United States Children's National Hospital Full time

    The Senior Director of Development, reporting to the Associate Vice President, Major, Principal, and Planned Gifts, will assume the leadership role to design, articulate, and implement a comprehensive multi-year fundraising strategy for multiple centers, institutes or programs. Provides strategic leadership, direction and management for each area under...

  • Customer Service Representative

    2 days ago

    Spring, United States Infinx Full time

    Job DescriptionJob DescriptionAbout Our Company:At Infinx, we are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Our mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and...

  • Inside Sales Representative

    4 weeks ago

    Spring, United States Progressive Pumps Full time

    Job DescriptionJob DescriptionRole FocusThe Inside Sales Representative (ISR) is responsible for generating new business at both a named set of accounts and generating business at prospect accounts. The ISR conveys the value of the Progressive Pumps repair service business to a diverse customer base. The ISR will lead all efforts to deepen and widen repair...

  • Dispatcher - Part Time

    48 minutes ago

    Silver Spring, United States 495 Garage Door Full time

    **Position Dispatcher - 495 Garage Door** **Salary**: DOE. Depend on Experience. Pay/Month - $2,000 to $4,000. Possibility to grow. We are looking PART TIME Weekly day range: Monday - Friday and Sunday rotations - ** Qualifications - Dispatcher 495 Garage Door** Required experience: 1 year office clerk, call center, customer service and Sales...