Cloud Systems Administrator

4 weeks ago


Richardson, United States NICE Full time

Primary Purpose

Individuals within the Cloud System Administrator role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They will maintain and contribute to the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems, and providing assistance to other teams as necessary. Systems Administrators maintain Server Operating Systems, Patching, Performance, and Cloud environments as well as related utilities and hardware.

Major Functions/Responsibility

Maintain, monitor, and support a production infrastructure environment

Supports multiple systems or applications of medium to high complexity

Follows defined procedures to monitor systems and resolve issues

Analyzes and reports on operational metrics to understand performance and ensure success in process improvements

Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc.

Manage Mail, DNS, FTP, IIS, and Application environments

Set up and maintain server system and file security

Maintain documentation of servers and related infrastructure equipment

Participate in the On-Call rotation

Communicates events to stakeholders, teams, and leadership

Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel Will Be Required)

Create user accounts

Updating Production Server Resources and Sizing

Follow the company Code of Ethics and CXone policies and procedures at all times

Education Requirement:

Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required

Experience Requirement :

Windows Server 2019 Operating System

OS Patching and Critical Updates

Intermediate Level of System Troubleshooting Skills

2+ years working in a large production infrastructure

2+ years in Windows Server Administration in a Production Environment

2+ years configuring server hardware and OS

Knowledge of Windows Domains, Active Directory, DNS, Mail

Experience managing VMware environment

Experience working with Hardware Replacements/Vendor Work

Bonus Experience:

Experience working in a PCI / FedRAMP-compliant environment

Experience working with Change Management

Experience managing HP-branded servers

Linux administration

Experience monitoring and maintaining AWS environments.

Experience monitoring and maintaining Azure environments.

Experience working with PowerShell and other scripting languages

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