Sr. System Admin

3 months ago

Richardson, United States Worldwide Placement Limited Full time
Job DescriptionJob Description
  • Important Information: Must be legally entitled to work in the USA without requiring sponsorship
  • Benefits: Medical, dental, vision, and life insurance, retirement, and paid time off
  • Travel Required: Up to 20% of the time
  • Location: RIchardson, Texas
  • Positions Available: 1

Our client serve their clients by delivering best-in-class IT and Security services that optimize business performance; and serve the next generation by investing their profits and resources into good works that create, support, and sustain a better world and a brighter future
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.
The first area is the support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
The second is handling escalations and advanced support of service requests, beyond the abilities of the higher-tier Service Desk Technicians.
The third is assisting the project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.
RESULTS OF THE POSITION KEY ACCOUNTABILITIES
  • Resolving service tickets quickly and permanently
  • Customer Satisfaction: Keeping clients happy.
  • Documentation: developing updating documentation of systems supported
  • Leadership – taking responsibility for mentoring and developing junior members.

MUSTS (TRAITS)
  • Possess and demonstrate a genuine desire to provide excellent customer service to clients.
  • Demonstrate the ability to prioritize and focus on the task at hand.
  • Demonstrate the ability to follow through on projects on time.
  • Establish the ability to take initiative independent of direct supervision.
  • Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Experience working for a Managed Service Provider

MUSTS (TECHNICAL)
  • Strong Microsoft Azure experience.
  • Strong Microsoft 365, Teams, and SharePoint experience.
  • Strong Microsoft server and domain experience.
  • Networking experience.
  • Diagnostic skills of technical issues.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.

WANTS
Relevant and current professional IT Certifications, such as:
  • Microsoft Azure, 365, Security.
  • Cisco CCNA, CCNP.
  • ISC2 SSCP, CISSP.

Must-Haves
  • Experience Working for an MSP (5+ years)
  • Strong Microsoft Azure experience (5-7+ years)
  • Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
  • Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves
  • IT Certifications-Microsoft Azure, 365, Security
  • IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP

Benefits Available
  • Health Care Plan (Medical, Dental Vision)
  • Life Insurance (Basic, Voluntary AD D)
  • Paid Time Off (Vacation, Sick Public Holidays)
  • Auxiliary Benefit Offerings (Legal Shield/Aflac)

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