Service Cloud AI Technical Consultant
4 weeks ago
Title: Service Cloud AI Technical Consultant
Duration : Long Term .
Location : NJ
Job Summary:
Experienced
Service Cloud AI Technical Consultant .
Responsible for designing, implementing, and optimizing AI-powered solutions within Salesforce Service Cloud to enhance customer service experiences . Collaborate closely with technical and business teams to understand business requirements, develop customized AI solutions, and provide technical expertise throughout the project.
Key Responsibilities:
1.
Requirement Analysis:
Analyze business requirements related to customer service processes and identify opportunities for AI integration.
2.
Solution Design:
Design end-to-end AI solutions leveraging Salesforce Service Cloud capabilities, including Einstein Bots, Einstein Case Classification, and Einstein Next Best Action, Voice Transcription
3.
Customization and Configuration:
Configure and customize Salesforce Service Cloud to implement AI-driven features, including creating custom objects, fields, workflows, and process automation.
4.
AI Model Development:
Develop and train machine learning models using Salesforce Einstein platform
5.
Integration:
Integrate AI-powered solutions with other in-scope systems and data sources.
6.
Testing and Quality Assurance:
Conduct thorough testing of AI models and configurations to validate accuracy, performance, and reliability, ensuring adherence to quality standards and best practices.
7.
Documentation and Training:
Create comprehensive technical documentation, user guides, and training materials to support solution deployment and end-user adoption.
Qualifications:
Experience with Service Cloud Einstein AI implementation
Experience with Nice-Cxone (Nice In Contact) telephony and integration with Service Cloud for Service Cloud voice transcribe
Regards ,
Radiantze Inc
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