Service Cloud AI Technical Consultant

4 weeks ago


Trenton, United States CareerBuilder Full time

Title: Service Cloud AI Technical Consultant
Duration : Long Term .
Location : NJ

Job Summary:
Experienced

Service Cloud AI Technical Consultant .

Responsible for designing, implementing, and optimizing AI-powered solutions within Salesforce Service Cloud to enhance customer service experiences . Collaborate closely with technical and business teams to understand business requirements, develop customized AI solutions, and provide technical expertise throughout the project.

Key Responsibilities:

1.

Requirement Analysis:

Analyze business requirements related to customer service processes and identify opportunities for AI integration.
2.

Solution Design:

Design end-to-end AI solutions leveraging Salesforce Service Cloud capabilities, including Einstein Bots, Einstein Case Classification, and Einstein Next Best Action, Voice Transcription
3.

Customization and Configuration:

Configure and customize Salesforce Service Cloud to implement AI-driven features, including creating custom objects, fields, workflows, and process automation.
4.

AI Model Development:

Develop and train machine learning models using Salesforce Einstein platform
5.

Integration:

Integrate AI-powered solutions with other in-scope systems and data sources.
6.

Testing and Quality Assurance:

Conduct thorough testing of AI models and configurations to validate accuracy, performance, and reliability, ensuring adherence to quality standards and best practices.
7.

Documentation and Training:

Create comprehensive technical documentation, user guides, and training materials to support solution deployment and end-user adoption.

Qualifications:
Experience with Service Cloud Einstein AI implementation
Experience with Nice-Cxone (Nice In Contact) telephony and integration with Service Cloud for Service Cloud voice transcribe

Regards ,

Radiantze Inc

#J-18808-Ljbffr


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