Restaurant Server

3 weeks ago

San Antonio, United States HRI DEVELOPMENT Full time
SUMMARY

Welcome and seat guests for service at The Spur Restaurant located inside the beautiful Hilton Hill Country Hotel. Responsible for identifying the needs of guests and accommodating those needs. Serve the guests quickly and efficiently with complete knowledge of The Spur menu of food, wine, and spirits. Answer questions regarding food, beverages and service. Assist with replenishing items. Follow all safety and proper lifting procedures. Maintains superior standards of quality, service, and cleanliness in the restaurant and service area. Keep the station in a clean and orderly manner throughout the shift. Ensure each guest departs with an exceptional experience.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

  1. Warmly greet and acknowledge guests upon arrival.
  2. Follow established service sequence guidelines for consistent food & beverage guest experiences.
  3. Handle payment for guests purchases in compliance with PCI and cash handling procedures.
  4. Properly ring guest orders through the POS system.
  5. Maintain positive guest relations at all times.
  6. Work with a spirit of teamwork. Communicate needs and ideas to management.
  7. Maintain current and accurate knowledge of the outlet menu.
  8. Follows all safety and sanitation policies.
  9. Upsell items to guests.
  10. Properly check all guests' identification to ensure legal age compliance.
  11. Perform side work as needed.
  12. Keep server station clean and organized.
ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
  2. Prioritize and organize work assignments, have timely follow up and execution.
  3. Have superb time management skills.
  4. Maintain complete knowledge of all hotel services/features and hours of operation.
  5. Other language, mathematical, and reasoning abilities as outlined below.
  6. Ability to comply with physical demands as outlined below.
  7. Knowledge and understanding of Hyatt's Unbound Culture & initiatives
  8. Ability to compute basic mathematical calculations.
  9. If applicable, must meet any required minimum age to serve alcohol.
  10. Must be able to maintain a flexible work schedule.
REQUIRED EDUCATION and/or EXPERIENCE

High school diploma required, any college courses in hospitality management or similar is preferred. Minimum 1 year previous experience working as a server in a similar-sized restaurant. Additional restaurant experience (host, food runner, bus person, etc.) preferred. Additional certifications (ServSafe, TiPS, etc.) preferred.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:
  1. Ability to understand guests' service needs & requests.
  2. Ability to acknowledge guests' requests in a polite manner.
  3. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
  4. Ability to apply logical thinking and understanding to carry out written and oral instructions.
  5. Ability to address and solve problems involving guest and operational issues.
  6. Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical restaurant environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Sit, walk, and stand continuously.
  2. Lift / carry 25lbs (frequently) and 50lbs (occasionally)
  3. Bend, squat, crawl, and reach above shoulder level.
  4. Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
  5. May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

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