Training & Development Specialist

Classification Description Summary

Under general direction, analyzes, designs, schedules, develops, implements, maintains, and evaluates technical training programs for the Maintenance and Operations Department; assesses employee training and development needs and participates in program planning activities; conducts training classes; coordinates and monitors third-party training; administers the documentation and coordination of training and certification; and performs other related duties as required.
Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Determine training needs and objectives, develop content, coordinate, organize, implement, schedule, and/or provide a variety of training programs for Maintenance and Operations employees on a regular schedule.
Maintain employee training records and certifications; identify, plan, and schedule new, annual, refresher, and periodic training for employees.
Consults and advises with Maintenance and Operations managers and the Maintenance and Operations Director in formulating training plans and requests for special training programs.
Provides career development guidance and assistance to Maintenance and Operations employees.
Conducts training to instruct management and supervisory personnel in training methods and techniques (train-the-trainer; e.g. presentation skills, effective communication, etc.)
Reviews and researches training programs and materials for the Maintenance and Operations Department; collect, compile, and review information from various sources; make recommendations to supervisors and management based upon effectiveness, time commitment, location and cost; implement new programs as necessary.
Operates and maintains digital video equipment, and related software, to create electronically recorded copies of training sessions, transfers recordings to a computer and creates training videos; makes content available to targeted audience.
Assist in City safety programs to protect employees against harm and to maintain safe working conditions; suggest and help implement work safety standards; make recommendations concerning compliance with applicable state and federal safety requirements. Collect training data, statistically analyze that data, and prepare reports making recommendations for improvement.
Perform difficult and complex assignments associated with apprenticeship programs, on-the-job training, new employee orientation, and related job skills training.
Coordinate training programs and activities with outside agencies and organizations as necessary.
Maintain a variety of records and files related to training programs, ensuring all required documentation is up-to-date, organized, and easily retrievable when requested; prepare reports and other correspondence as appropriate and necessary.
Develops content, coordinates, and conducts the training of staff on the use and function of technology enhanced office tools, electronic devices, hardware/equipment.
Maintain awareness of new developments in the field of training programs, including legally required training; incorporate new developments as appropriate; attend training as necessary.
Maintain compliance with applicable training regulations; maintain regulatory records, training records, reports and correspondence; prepare reports and maintain written correspondence to regulatory agencies.
Review and make training recommendations related to Job Hazard Analyses (JHAs) for various routine and special maintenance procedures with assistance from staff; maintain a comprehensive library of Standard Operating Procedures (SOPs) / work instructions for various administrative and operational functions in the Maintenance and Operations Department; provide input for development and regular updating of SOPs / work instructions.
Assist in the creation of training policies and procedures for approval by management.
Develops test or standards to measure competencies and to evaluate training effectiveness.
Organizes and maintains multimedia training libraries for a variety of levels of employees and managers; manages inventory of technical training documentation.
Uses subject matter experts for curriculum design and in-house training, trains technical experts to be trainers; coaches technical or supervisory staff to conduct on-the job training.
Enters data into automated or computer based work management systems.
Perform related duties as required.
Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of

:
Principles of adult learning and technical training practices.
Basic principles and practices of training program development and implementation.
Operational characteristics and safety requirements of a variety of vehicles, equipment, and tools.
Basic research techniques, methods, and procedures.
Occupational hazards and standard safety practices.
Recent developments, current literature, and information related to training practices.
Operation of audiovisual equipment, electronic devices, and computer hardware/software.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Creating reports for data and cost analysis.
Ability to:
Coordinate, direct, and instruct training programs for staff.
Collect, compile, analyze, and research information and data.
Effectively promote training programs.
Provide guidance in matters of employee training and development.
Instruct and train staff.
Prepare concise written training materials, reports, and correspondence
Participate in the development and administration of program goals, objectives, and procedures.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply federal, state, and local policies, laws, and regulations.
Identify and coordinate with community resources.
Research, analyze, and evaluate new service delivery methods and techniques.
Prepare clear and concise reports, maintain accurate records, provide professional correspondence, and presentations.
Handle multiple demands and priorities simultaneously.
Interpret and apply federal, state, and local policies, laws, and regulations.
Negotiate and resolve complex issues.
Deal constructively with conflict and developing consensus.
Identify and respond to community and organizational issues, concerns, and needs.
Coordinate multiple projects and meet critical deadlines.
Organize and prioritize timelines and project schedules in an effective and timely manner.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Identify proper training needs for the safe operation of a variety of vehicles, heavy and light power driven tools and equipment, and hand tools required for the work.
Research, compile, and review a variety of information and make recommendations.
Work independently in the absence of supervision.
Understand and follow oral and written instructions.
Use sound independent judgment within regulatory and procedural guidelines.
Education and Experience Guidelines

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Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training

:
Associates degree or certifications from an accredited college or university with major course work in public administration, business administration, human resources, organizational development, psychology, education, construction management, or a closely related field. A Bachelors degree is desirable.
Experience

:
Two years of experience providing employee training and/or development programs as a primary responsibility.
An additional two years of directly relevant training or journey-level experience may substitute for the Associates Degree requirement.
License or Certificate

:
Possession and maintenance of an applicable, valid drivers license on the date of appointment.
OSHA 10 hour certification is required within 14 days of appointment and OSHA 30 hour certification must be obtained within six months of appointment.
Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment

:

Work is performed in both indoor and outdoor environments; travel from site to site; exposure to noise, dust, grease, smoke, fumes, noxious odors, gases, raw sewage, and all types of weather and temperature conditions; exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain.
Physical

:

Primary functions require sufficient physical ability and mobility to work in indoor and outdoor environments; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate assigned equipment and vehicles; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision

:

See in the normal visual range with or without correction.
Hearing

:

Hear in the normal audio range with or without correction.

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