Call Center Service Representative

3 weeks ago

Eugene, United States Oregon Community Credit Union Full time
Starting pay range: $20.14 - $22.90 per hour, eligible for incentives.

OCCU offers $2 per hour in additional compensation for bilingual Spanish-speaking employees who pass a standardized language test.

Location: Remote position must live in Oregon or Washington to be considered for the role.

OCCU is here to enrich lives. We do this by hiring tenacious, humble, and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.

As a Service Representative, you will assist members and potential members with their Credit Union needs; explain services, set up new accounts, respond to problems, and direct members to the appropriate employees. This is a fast-paced job with a lot of moving parts

This is a full-time position with a work schedule that would range from 8 am to 6:30 pm, Monday - Friday. Saturday rotations are sometimes required. We are currently working a 32-hour work week in the Contact Center where you would work four (4), 8-hour days and be compensated for 40 hours The 32-hour work week is subject to change back to five (5) days a week with an 8-hour day work schedule at any time if business need requires it. Days off may rotate and may not be all together.

Every day you will:
  • Provide members and potential members with accurate and precise information about all Credit Union products and services. Resolve problems that are within your authority to resolve. Refer problems that are beyond your authority to your supervisor, along with your recommendations for resolution. Maintain a high level of professionalism and utilize problem-resolution skills to assist members.
  • Identify cross-sell opportunities and cross-sell services to members while providing accurate, courteous, friendly, timely, and professional service.
  • Receive, process, and post member financial transactions, including deposits, withdrawals, and loan payments in an accurate and efficient manner.
  • Act as a liaison between members and various organizations and departments and respond to all electronic and written correspondence within one day.
  • Stay up to date with product, procedure, and other pertinent changes. Attend and complete training that enhances one's ability to perform their job.
To thrive in this role, you must have:
  • A minimum of six months of similar or related experience in a call center role and or banking position.
  • Must have a strong internet connection at home; able to be hard-wired to a router to ensure smooth connectivity and have a quiet space to work.
Qualified candidates for this position will have the relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without accommodation.

OCCU offers a robust compensation and benefits package including:
  • Low-cost medical, dental, and vision insurance.
  • 401(k) retirement plan with employer match.
  • Paid time off in addition to 12 paid holidays.
  • Tuition reimbursement for eligible education and training.
  • Company-paid long-term disability.

OCCU is an Equal Opportunity Employer.

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