Current jobs related to Customer Service Representative - Eugene - Amerivet Services LLC

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Waste Connections Full time

    Waste Connections - 1650 Glenwood Boulevard [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Elwood Staffing Full time

    Are you looking to get your foot in the door with a family-owned company with a dynamic team? Apply Now! Company Profile. A natural ingredients company with deep expertise in honey and other ingredients from around the world. Our team has built a rep Customer Service Representative, Customer Service, Representative, Retail, Staffing, ERP

  • Customer Service Representative

    5 days ago

    Eugene, Oregon, United States Market of Choice Full time

    Customer Service Representative Job OpeningMarket of Choice is now hiring a Customer Service Representative to join our team. As a key member of our sales staff, you will be responsible for creating a pleasant in-store atmosphere and providing knowledgeable and friendly customer service.Your duties will include assisting customers, recommending products, and...

  • Customer Service Representative

    4 weeks ago

    Eugene, Oregon, United States Market of Choice Full time

    Market of Choice is a dynamic local company seeking skilled customer service representatives to join our team. With a focus on delivering exceptional customer experiences, we offer competitive wages and growth opportunities.**Job Summary:**Ring up customer orders with precision and efficiencyMaintain positive relationships with customers through excellent...

  • Customer Service Representative

    5 days ago

    Eugene, Oregon, United States Planet Fitness -Easy Mile Fitness Full time

    **Job Title:** Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members and guests while ensuring an outstanding member experience.Key Responsibilities:Greets...

  • Customer Service Representative

    4 weeks ago

    Eugene, United States Ajilon Full time

    Ajilon - JobID: 535792A3-18CA-4ABC-86EF-3FBFE7B9DC8D [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    4 weeks ago

    Eugene, Oregon, United States Market of Choice Full time

    Job OverviewMarket of Choice in South Eugene is seeking a Customer Service Representative to join our team.This is an excellent opportunity for individuals who are enthusiastic, have great customer service skills, and enjoy working in a fast-paced environment.We offer a competitive salary range of $14.50-$15.10 per hour, depending on experience, with...

  • Customer Service Representative

    4 days ago

    Eugene, Oregon, United States Target Full time

    Work at Target and Enhance Guest ExperienceWe are looking for a skilled Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional guest service, resolving issues, and promoting products and services. With a strong focus on customer satisfaction, you will work closely with guests to understand...

  • Customer Service Representative

    4 days ago

    Eugene, Oregon, United States Natural Grocers Full time

    Job Title: Customer Service RepresentativeThe estimated salary for this position is $16.00 per hour.At Natural Grocers, we are committed to providing our customers with an exceptional shopping experience. As a Customer Service Representative, you will play a critical role in achieving this goal by providing world-class customer service and ensuring that our...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Jkc Automotive, Inc. Full time

    About UsLocal Eugene based finance company has an immediate opening for a Customer Service Representative. PacWest Credit is a locally owned and operated finance company that specializes in the auto lending industry. We work closely with local dealerships to provide financing options for consumers.Job DescriptionWe are looking for someone who is energetic,...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Jkc Automotive, Inc. Full time

    About UsLocal Eugene based finance company has an immediate opening for a Customer Service Representative. PacWest Credit is a locally owned and operated finance company that specializes in the auto lending industry. We work closely with local dealerships to provide financing options for consumers.Job DescriptionWe are looking for someone who is energetic,...

  • Customer Service Representative

    2 months ago

    Eugene, United States U-Haul Full time

    Location: 2150 W 7th Ave, Eugene, Oregon 97402 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Showroom Customer Service Representative

    7 months ago

    Eugene, United States Ferguson Enterprises Full time

    Assist customers on the showroom floor. Strive to increase knowledge of entire product offering. Support efforts of Outside Sales Associates. Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our Customer Service Representative, Customer Service, Showroom, Sales Associate, Representative, Sales...

  • Customer Service Representative

    1 month ago

    Eugene, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service Representative Location: Eugene, ORDuration: Full-timePay: $21 - $23 per hourSchedule: Monday through Friday, normal business hours LHH Recruitment Solutions is partnering with a prominent company in Eugene, OR, seeking a dedicated Customer Service Representative to join their team. This is an excellent...

  • Customer Service Representative

    4 days ago

    Eugene, Oregon, United States Natural Grocers Full time

    Company OverviewNatural Grocers is a health-focused grocery store chain dedicated to providing high-quality food products and excellent customer service.Salary RangeThe estimated salary for this position is $16.00 per hour, with opportunities for advancement and regular pay increases.Job DescriptionWe are seeking a motivated and enthusiastic Customer Service...

  • Customer Service Representative Role

    2 weeks ago

    Eugene, Oregon, United States Cost Plus World Market Full time

    Cost Plus World Market is seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store satisfied. The estimated salary for this position is $22,000 - $32,000 per year, based on location and experience.ResponsibilitiesAs a Customer...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Reliable Credit Association Full time

    Job DetailsJob Location Eugene - Eugene, OR Salary Range $20.27 - $21.32 Hourly Description The Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations. Essential Functions May Include: Provide customer service primarily by...

  • Customer Service Representative

    5 months ago

    Eugene, United States Waste Connections Full time

    Sanipac, a Waste Connections company, is looking for a high energy Customer Service Representative to join the team in Eugene, Oregon. Previous waste experience would be a huge plus! The schedule for this position is Monday-Friday from 8:00am-5:00pm. Starting rate of pay is $20.00 per hour. If Bilingual, starting pay will be $20.50 per hour. As a member of...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Reliable Credit Association, Inc. Full time

    Job DetailsJob LocationEugene - Eugene, ORSalary Range$20.27 - $21.32 HourlyDescriptionThe Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations.Essential Functions May Include: Provide customer service primarily by telephone,...

  • Customer Service Representative

    3 weeks ago

    Eugene, United States Reliable Credit Association, Inc. Full time

    Job DetailsJob LocationEugene - Eugene, ORSalary Range$20.27 - $21.32 HourlyDescriptionThe Customer Service Representative (CSR) is a non-exempt employee that performs customer service and collection duties and provides administrative and clerical support for branch operations.Essential Functions May Include: Provide customer service primarily by telephone,...

Customer Service Representative

2 months ago

Eugene, United States Amerivet Services LLC Full time

CSR Job Description

Position Overview

The purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.

Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized. Must be able to withstand unpleasant odors and noises.

May be exposed to bites, scratches, animal waste, and contagious diseases.

Reporting Structure

Directly reports to the Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.

Primary Responsibilities

Telephone Communication

•Answers incoming telephone calls by the third ring, using proper telephone etiquette. This includes using a three-part greeting and asking callers before placing them on hold.

•Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.

Client Relations

•Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.

•Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.

•Uses active-listening skills to obtain all necessary medical and personal information from the client.

•Discerns any potential client problems, complaints, or questions and handles them appropriately.

•Relays medical instructions; itemizes the client's statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.

•Communicates with clients as needed regarding invoices and the medical status of their pets.

•Makes calls to clients on a timely basis from a call-back list.

•Provides clients with any information or instructions they will need prior to their appointments.

•Contacts clients to schedule discharge appointments and recheck appointments and confirms appointments and pre-surgical instructions.

•Maintains knowledge of current wellness-care standards and common medical problems.

•Maintains current client contact information.

Hospitality

•Welcomes clients and patients to the practice and makes them comfortable, including greeting clients, offering coffee, and showing them to the waiting area.

•Monitors appointment schedule and communicates with clients about wait times.

•Uses the client's and pet's names to personalize communication.

•Distributes new-client paperwork and gifts to all new clients.

Appointment Scheduling

•Schedules outpatient, surgical, hospitalized patient, and boarding appointments using a computerized scheduling program.

•Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time (10, 20, or 30 minutes) according to the type of visit. Maintains "E slots" for emergencies and helps keep the practice on schedule.

•Inquires as to which veterinarian the client wishes to see when scheduling an appointment. If no preference is expressed, schedules as appropriate and gives the name of the veterinarian to the client. Schedules follow-up visits with the appropriate veterinarian.

•Schedules appointments to meet the clients' needs and most efficiently use veterinarians' and staff members' time.

Computer Use and Maintenance

•Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.

•Performs a backup of the computer system on a regular basis, as directed.

•Generates financial and other reports (e.g., call-back lists and appointment lists) using the computer system, as directed.

•Prints client correspondence, such as reminder cards and letters, thank you letters, and new-client letters.

Marketing and Client Education

•Promotes the hospital to persons inquiring about the practice, fees, and products/services.

•Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets' good health.

•Distributes handouts, new client kits, hospital brochures, and "giveaways," such as hospital leashes, pet carriers and magnets to clients.

•Promote the practice's products and services to clients, making suggestions when appropriate.

•Mails sympathy cards to clients.

Procedures and Protocols

•Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.

•Communicates basic patient preventative care protocols to clients.

•Maintains knowledge of the practice's products and services.

•Improves upon veterinary knowledge and skills by taking advantage of in-house education materials (e.g., CDs, books, and videos) and by participating in continuing education, staff meetings, and in- house training.

•Attends all staff and departmental meetings as requested.

Recordkeeping and Filing

•Retrieves and re-files medical records accurately and promptly.

•Purges inactive files as directed.

•Updates client files and patient records as needed.

•Scans medical documents.

•Faxes medical records to requesters, with client's permission.

•Processes returned mail/postcards. Contacts client to verify and correct contact information.

Patient Admittance

•Retrieves client records and prepares needed forms in advance of clients' arrival.

•Completes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information. Notes the source of client referrals.

•Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.

•Follows hospital policies regarding patient admittance (e.g., vaccination status).

•Relays all necessary information to the veterinarians and technicians.

•Triages urgent-care patients and communicates with the medical team as appropriate.

Patient Discharge

•Enters all charges into the computer and double-checks entries against the patient visit form or tracking form. Enters recall reminder codes into the computer as indicated.

•Ensures that future reminders are set up in the computer system for the patient.

•Schedules discharge and follow-up appointments.

Cash Handling

•Accepts payments from the client. Accurately processes cash, checks, charge card payments, credit account payments, and post-dated checks. Accurately invoices coupons and gift certificates.

•Performs end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit, and presenting reports and deposit receipts to the Practice Manager or owner.

•Establishes credit in accordance with hospital policies and Practice Manager's authorization.

Facility Maintenance

•Assists staff with cleaning and straightening the public areas of the practice, including the front desk, reception area, client restrooms, and exam rooms.

•Restocks and arranges retail and point-of-purchase displays.

•Maintains and replenishes refreshment area.

•Opens the practice and sets up for the morning as directed.

•Closes the practice for the evening as directed.

Personal Conduct

•Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.

•Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.

•Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.

•Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.

•Organizes work area and exercises time-management skills to maximize personal efficiency.

•Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

•Performs other duties as directed.

Requirements

•HS Diploma or educational equivalent.

•Knowledge of general office practices and procedures, Client Service Representative (receptionist) duties, and telephone techniques.

•Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.

•Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.

•Ability to complete assigned tasks in the time allotted without direct supervision.

•Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.

•Excellent interpersonal communication skills.

•A commitment to outstanding client service.

•Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

•Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.

•Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.

•Preferred: Ability to type 45 words per minute and use a 10-key adding machine.

•Preferred: At least two years' recent experience in an office or medical environment, with increasing responsibilities

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•Comprehensive medical, dental, and vision insurance
•401(k) matching
•Generous holidays and paid time off
•Career development programs
•Robust health and wellness initiatives

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.