Business Process Analyst

2 weeks ago

Hollywood, United States Servsys Corporation Full time

Description:

Location: Miramar Preferred, Dallas secondary

Skill Set required:

o Ensure technology solutions address business requirements and achieve the identified business outcomes.

o Assist subject matter experts with gap analysis/process definition and system enhancements and will provide a high level of service for break-fix incidents and requests.

o Builds a technical solution by taking business requirements and configuring the systems to support the business requirements

o Needs to navigate multiple layers of governance, this includes cyber security governance and process, procedure protocol governance.

o Needs to establish collaborative relationships with various project stakeholders and be able to describe concepts in simple business parlance, and more granular detail for technical teams.

o Work across multiple business areas to integrate technical solutions into business processes: Supply chain operations, Information Security, Enterprise Systems (SAP/MS Active Directory), basic Payroll best practices and technical/executive level Crisis Communications.

o We want to emphasize the need for a supply chain-focused IT expert (Payroll / Crisis communications are bonuses)

Overview

The Solution Analyst is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. This position primarily designs and configures platforms to support business requirements. The job may also document requirements in business requirements documents (BRD), and functional specification.

The position has a combination of strong business acumen, application domain knowledge and the ability to communicate effectively in both technical and business language. This role will assist subject matter experts with gap analysis/process definition and system enhancements and will provide a high level of service for break-fix incidents and requests. This role is different than a developer in that it does not code; the focus is to build a technical solution by taking business requirements and configuring the systems to support the business requirements

Duties and Responsibilities

Configures and designs systems to meet business needs.

Understands emerging technologies and can identify opportunities to automate and standardize business processes.

Assist with educating the IT team on the goals of the business and assist with facilitating communication and alignment between functions and IT from the gathering of initial requirements to final implementation

Development of business and technical process documentation and training materials.

Applies system solutions to business requirements through the design and configuration of systems platforms such as ECC and Salesforce and integrated applications.

Interacts with processing teams, vendors, and other teams and systems integrated with systems platforms

This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests.

Responsible for data migration, archiving and reconciliation as needed.

Works on multiple tasks or projects that are categorized as medium size complexity. Acts as a subject matter expert and may coach more junior staff

Perform code review to see whether standards are adhered to

Mentor in coding best practices, configuration best practices, technical design and quality assurance

Coach more junior staff.

Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required.

Communicate systems and procedural changes to end users through excellent written and oral communications

Lead small work components related to projects

Develop business and technical process documentation and training materials

Assess situations, determine the problem(s) and propose a solution that provides value to the business

Can assess the technical validity of a solution.

Support and sometimes drive the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs

Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions as directed

Gather and document business requirements in business requirements documents (BRD)

Convert BRD to functional specifications according to the platform being configured

Establish and maintain relationships with team members within IT and across functional teams

Understand, communicate, and reinforce standard business process concepts

Determine opportunities to redesign business processes to achieve better business results

Minimum Qualifications -

Bachelors Degree (Computer Science, Engineering, Finance, Business Analysis, Data Management, BI)

3+ years of work experience in a business or technology role working closely with functions outside of IT understanding business processes and needs

Change Agent with Managerial Courage

Delivers Results

Holistic Thinking

Strong Teamwork & Collaboration

Excellent written and oral communication skills

Facilitation Skills

Have a thorough understanding of business processes and the ability to design, configure, and deploy solutions to support them

Ability to identify, analyze and resolve problems

Strong decision-making abilities

Process-oriented, systems thinking

Takes initiative

Strong business and technical acumen

Presentation and facilitation skills

Big picture thinking

Strong organizational skills

Strategic thinker (ability to break down complex ideas into smaller pieces)

Ability to identify, analyze and resolve problems

Ability to set and manage customer expectations

Good time management skills (i.e., setting priorities)

Ability to work within a team environment and independently

Ability to deliver quality results on time, with high attention to detail

Ability to build consensus and buy-in with key stakeholders

Ability to think at varying levels, from high-level concepts to low-level details

Can express business requirements as well-formed user stories and acceptance criteria

Understanding the Behavior-Driven-Design (BDD) process

Structure requirements to facilitate automation of acceptance tests

Assess situations, determine the problem(s), and propose a solution that provides value to the business

Ability to demonstrate Agile delivery values

Agile Delivery Values

Openness Team and stakeholders agree to be open about all work and challenges

Commitment Personally commit to achieving the goals of the team

Respect Respect your team members to be capable and independent

Courage You have courage to do the right thing and work on tough problems

Focus Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Qualifications also include:

Masters degree

Experience in systems development lifecycle models such as Agile or other traditional project management principles

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