Digital Enablement, Business Analyst

4 weeks ago

Hollywood, United States Amerantbank Full time

Promotes optimal use of digital processes by engaging a series of best practice competencies and tools.  Seeks to understand business processes and improve them through leading discovery workshops and optimization sessions. Recommends and champions change, and provides curated content and guidance to boost adoption of  these processes once digitized and processes are improved.  Serves as  process liaison  between the process stakeholders across the bank, program management, and Digital team.

Responsibilities:

  • Highly motivated to continuously improve processes, policies, procedures, and technology. Having the ability to be able to go in, root out where an effort is sub-optimal and to get the initiative back to where it was envisioned.
  • Exceptional team player, communicator, with strong attention to detail and interpersonal skills.
  • Analyzes business processes, their policies and procedures and run workshops and optimization sessions to improve them with the goal of creating a seamless user experience utilizing digital tools and non-digital procedures.
  • Works with the team to refine the backlog of improvements and influences prioritization thereof based on feedback gathered from ongoing interactions with business partners.
  • Serves as a change agent, promoting a fast adoption of a digital platform culture.   This includes designing and delivering educational content through appropriate channels and at appropriate times.
  • Deep knowledge as to what works / doesn't work, what to watch out for.
  • Analyzes large and small parts of business and onboarding processes, creating flows to visualize them while working with stakeholders, management, and the digital team on ideal ways to improve and assist with the implementation of enhancements.
  • Communicates wins to leadership and business and shows new functionality often, in order to garner a continuous loop of feedback and improvements.  
  • Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
  • Identify, evaluate, monitor, and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate, or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
  • Report progress, strategic insights, and key performance indicators to senior leadership and center-of-excellence area to promote CoE Team ownership and accountability.
  • Assist the Center-of-Excellence (CoE) to track any metrics, contextual or qualitative information.
  • This includes responsibility for short and long-term strategic goals, actionable metrics, roadmaps, change management, budget, resourcing, workflows, and architecture of CRM and ancillary systems needed to deliver a raving fan level customer experience and high data quality.
  • Collaborate with peers to drive business change, compliance and ensure process consistency.
  • Strong executive presence needed to speak to and expose the value of any specific initiative.
  • Tenacious ability to partner, create the sense of "team", and to demand excellence in performance and deployment.
  • Coach and mentor upcoming Digital Enablement Business Analysts as needed.
  • Other duties as needed or required.

Minimum Work Experience:

1 – 2 years engaging in a similar function

Minimum Education and/or Certifications Requirements:

Bachelor’s Degree in Computer Science, Management Information Systems, or Business Administration. All are preferred but not required

Technical and/or Other Essential Knowledge:

Introductory awareness of the operations, systems and platforms that support the bank’s digital processes, including the dynamics and regulatory requirements thereof. Also desired is a basic understanding of project management concepts and quality tools. Should be able to develop a basic understanding of the interconnectivity of the bank’s systems and have introductory knowledge and understanding of the technology standards of the bank and how the processes implemented interface with one another while assessing the possible risks or impacts of these changes. Usage of tools developed in a Windows environment to maintain or establish excellent interpersonal skills. Strong Interpersonal and client management skills. Previous experience with Lotus Notes, Internet and MS Office Skills, including MS Word Advanced, MS Excel Advanced and MS PowerPoint Level II required.

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