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Customer Loyalty Team Member

3 months ago

Matthews, United States Anticimex Carolinas Full time

Killingsworth Environmental is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you We are seeking a full-time Customer Loyalty Team Member to join our growing team.

Job Summary:

As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you

What you bring to the table:

  • A knack for outside-the-box thinking and a love of problem-solving & creativity
  • First in line to handle a customer's call. Answering questions, schedule services, address concerns
  • Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
  • Monitor emails and respond to customers via email in a timely fashion
  • Delivery of a great customer experience every time
  • Deescalate calls or direct them to the proper department for assistance
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
  • Assist your teammates and managers whenever needed
Job Responsibilities:
  • Practice honesty, integrity, and passion every day
  • Assist customers with a friendly, upbeat, and helpful attitude each time
  • Resolve a customer's call or email in a timely and accurate fashion
  • Communicate and share information professionally and kindly among other teammates while following the manager's instructions
  • Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
  • Strong verbal and written communication skills
Education and Experience:
  • High school diploma or GED
  • Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
  • Cigna medical, dental, and vision insurance plan options to fit your individual needs
  • Health Savings Plans (HSA) available with qualified plans for medical expenses
  • Competitive compensation
  • 100% company-paid life insurance policy
  • Paid time off including eight paid holidays
  • A peer-to-peer employee recognition program