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Sports Book Writer

2 months ago

Albuquerque, New Mexico, United States Isleta Resort & Casino Full time

Age Requirement: 21 years or older

Position Summary:

Responsible for greeting and responding to guests' betting request regarding to, but not limited to, sports book bets, current, ongoing, and upcoming promotions and special events while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.


Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.


Essential Functions and Responsibilities:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate action and provide accurate bets. Confirm or clarify what guest bet before they leave the ticket window.
Handles guest betting request in a calm, professional and prudent manner.
Maintains close ties with customers to engender loyalty.
Anticipates, responds to and consistently meets or exceeds the needs of guests
Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.
Imputes betting information correctly into computer.
Verifies winning tickets for guest.
Maintains and verifies a cash bank.
Accepts money and gives sports ticket to guest.
Maintains and updates the betting sheets.
Creates and processes new guest member profiles in the Player's Club computer and data systems.
Promotes positive guest relations through prompt, courteous, and efficient service.
Ensures an open and welcoming atmosphere that promotes skill enhancement.
Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
Gives basic instruction on all promotions and special events, as requested.
Occasionally performs duties of subordinates and other duties as need.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Accountability and Supervision:

None

Education and Experience:

High School Diploma or GED equivalent, preferred.
Three (3) months consecutive cash handling experience, preferred.

Special Requirements, Licenses, and Certification

Must be able to acquire and maintain Gaming License issued through POIGRA.
Must be able to successfully pass a pre-employment drug test and background investigation.
Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

Knowledge, Skills, and Abilities:

Must possess and exhibit a positive attitude towards internal and external guests at all times.
Must be able to take direction well.
Must possess strong computer skills and be able to operate Player Rating System applications and software.
Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision.
Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
Must possess strong critical and analytical thinking skills.
Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.

Physical Demands and Work Environment:

Must be able to lift, move, and place 25 pounds.
Must be able to sit and/or stand for extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.


Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.


Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

Source: Hospitality Online