Customer Support Analyst
2 weeks ago
1. Provide the best possible experience on our site
2. Collect statistics to optimize site functionality
**Decline**.
**Do what you love. Love what you do.**
At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and were serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
**About the Team**
Our team works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. We are the customer point of contact and must ensure that each interaction is handled with a professional attitude and a superior level of service. Our roles are about digging in and coming up with solutions to a variety of time sensitive, operational critical issues.**About the Role**
As an Analyst in our HCM Support team, your journey to success means you will become highly knowledgeable around the Workday product suite and various technologies which are used both to build and to troubleshoot Workday. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution. Your role is to ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
**About You**
**Basic Qualifications**
* 2+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone
**Other Qualifications**
* Solid understanding of case handling processes and escalation procedures.
* Ability to balance multiple priorities and communicate across organizational boundaries.
* Excellent analytical skills and ability to come up with solutions / workarounds to complex problems; Passionate about problem-solving and have strong analytical skills.
* Ability to collaborate and build strong relationships with customers. A phenomenal teammate who will also build relationships across the organisation to continue improving the way we serve our customers
* Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
* Love to learn and can effectively absorb new technology and features.
* Youre a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
* A self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help
Workday is proud to be an equal opportunity workplace. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.
locationIreland, DublinlocationIreland, DublinlocationIreland, DublinAt Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
To review our data use practices, visit our .
You may view the , and , by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.
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