Customer Care Analyst
4 weeks ago
**Customer Care Analyst (H)**
**Customer Service | Pleasanton, CA | Full Time, Contract, and Temporary**
Job Description **Customer Care Analyst 2660 (H)**
A leading enterprise software solutions company is seeking a Customer Care Analyst. The successful candidate will work with customers to enhance their overall user experience with the company. The company offers a great work environment.
**Customer Care Analyst** Pay and Benefits:
* Hourly pay: **$35/hr**
* Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588)
* W2 Employment, **Group Medical, Dental, Vision, Life, 401k, PSL**
* **40** ****hours/week, 3 Month Assignment****
**Customer Care Analyst** Responsibilities:
* Manage case queue via case management system to help resolve customer requests quickly and effectively.
* Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc.
* Handle the assignment of cases as appropriate.
* Liaison between the customer and our internal teams (Support, Documentation, Community, Customer Success Managers (CSM), and other internal teams) to ensure the customers needs are being met.
* Research customer questions/issues.
* Provide assistance to the Support Product Analysts by doing analysis and research.
* Analyze ways to improve tools so that customers can be self-sufficient and cases can be avoided.
* Clearly and succinctly document communications to customers.
* Effectively prioritize and escalate customer issues as required.
**Customer Care Analyst** Qualifications:
* 3 years of experience in a customer services role.
* 1-2 years experience within functional areas of HR or Human Capital Management.
* Bachelor's degree or equivalent experience; business or technical degree preferred.
* Solid computer skills (Excel, Word, Powerpoint, software applications)
* Bright, high-energy individual, with a passion to learn and contribute.
* Detail-oriented, able to keep track of lots of data effectively.
* Able to absorb new concepts and technologies quickly.
* Able to multi-task and manage priorities.
* Can work in a fast-paced, dynamic, and fun team environment.
* A team player who will work across the organization and company to continue improving the way we serve our customers.
* Proven ability to collaborate and build strong relationships.
* Ability to understand and interpret data from multiple sources.
* Passion for customers and customer success.
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