Service Dispatch Supervisor

4 weeks ago

Minneapolis, United States Securitas Electronic Security Inc Full time

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Responsibilities:

-Assist and Manage hiring, training, retention, and performance of the Service Dispatch Scheduler team
-Ensure all customer inquiries are handled in accurate and timely fashion
-Schedule meetings with internal teams to discuss and resolve customer service failures/customer concerns on time
-Work with team members to ensure consistency in process, policy and procedure throughout SES.
-Manage real-time operation statistics and various files and reports
-Participate in conference calls with Business Teams, Account Teams and other management as necessary
-Maintain schedules and monitor vacations, sick time and other absences.
-Escalate urgent service needs to appropriate field management team when necessary
-Assist with on-the-job training and administrative support
-Responsible for the development of associates to maintain and improve overall quality in the efficient and professional handling of service calls and task-related workflow
-Monitor call volumes and service levels, making staffing or workload adjustments as necessary
-Participate in organization meetings, special projects, quality initiatives, etc.
-Sets performance standards to meet goals of the company
-Structures the training agenda for department members
-Effectively delegates tasks to employees as appropriate
-Performs other related duties as assigned

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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