Service Specialist Manager

3 weeks ago

Grand Forks, United States First Community Credit Union Full time
First Community Credit Union is looking to hire a full-time Service Specialist Manager for our Grand Forks Market. You will be responsible for managing the activities of the Financial Service Specialists and provide oversight of and perform a variety of member service and other related deposit and lending servicing activities to meet branch sales and service objectives. Provide supervision to assigned personnel. Ensure staff performs job duties according to approved policies and procedures. Guide and advise staff in the efficient handling of member needs and ensure accuracy and efficiency of all member transactions.
  • Lead by example in the area of sales and service to help encourage staff to meet goals. Demonstrate a strong understanding of products and services, share ideas with team on how to refer and lead by example with identifying member needs.
  • Supervise assigned branch personnel. Provide ongoing coaching and ensure a positive and professional team environment, high quality work and efficiency in operations are maintained, and branch personnel are well trained in all phases of their respective jobs.
  • Provide working leadership and guidance to assigned staff through assignment of work, scheduling, coordinating, providing technical guidance and checking results, and review of assignment progress. Ensure that proper audits, dual control and exposure limits are followed.
  • Responsible for branch cash levels which includes ordering cash, following cash levels assigned, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash daily.
  • Effectively apply management practices in leading the work of assigned branch personnel and building an engaged team. Exercise managerial leadership duties as it relates to staffing, development, training, coaching, motivating, performance management and disciplinary action. Conduct staff meetings to keep staff informed of pertinent policies and procedures affecting their jobs.
Qualifications
  • Ambitious learner and team member
  • Goal-oriented and always learning and improving
  • Excellent customer service
  • Ability to lead and direct others
  • Ability to work additional hours and travel to other branch locations as needed
About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-Strengthen Community by helping members grow and thrive.
  • Community-Our Communities define who we are "People Helping People."
  • Integrity-We will live and work with uncompromised integrity.
  • Passion-We will display passion in our work and service to our membership.
  • Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

You must complete an FCCU employment application located at

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

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