Cashier

1 month ago

Ithaca, United States GreenStar Cooperative Inc Full time
GreenStar offers generous time off benefits & flexible and affordable health care options

Purpose: To accurately check out customer purchases, provide prompt and courteous customer service, and meet ongoing department objectives. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level I, General Staff, Supervised by Front End Manager

Responsibilities:

CUSTOMER SERVICE
  • Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
  • Check out customers quickly and accurately, using correct prices and department codes.
  • Work as part of a team to develop a hospitable department space that feels welcoming to all.
  • Follow all membership procedures, selling and renewing memberships and applying member discounts quickly and accurately.
  • Ask for help when needed to ensure a smooth customer experience.
  • Develop strong knowledge of co-op products and policies in order to answer customer questions.
  • Participate in opportunities for continuing education - refer unresolved questions/problems to appropriate staff.
  • Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
  • Handle all customer needs and complaints in a courteous, respectful, and efficient manner. (Understand the various avenues for passing on complaints and compliments).
  • Be proficient at express and standard register lanes and any register-specific customer service duties.
  • Understand co-op membership principles and programs, including member labor program.
    (Stay updated in your membership knowledge).
  • Work cooperatively with diverse staff, customer, and owner base. Allow co-op principles to guide your actions at work.
CASH HANDLING AND TENDER
  • Meet department goals for transaction, tender, and till accuracy.
  • Follow location-specific deposit procedures.
  • Open and close out registers according to location-specific procedures.
  • Handle all tender types efficiently and with sensitivity, according to procedure.
  • Follow location-specific deposit procedures.
DEPARTMENT MAINTENANCE
  • Maintain checking area in clean, orderly condition.
  • Keep busy during slow periods by performing location-specific downtime tasks (front and facing, cleaning).
INFORMATION AND TRAININGS
  • Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
  • Read What's In Store to also stay informed.
SAFETY RESPONSIBILITIES
  • Follow GreenStar's safety rules.
  • Assist other employees in safety needs.
  • Report unsafe equipment and conditions.
  • Participate in safety training programs, assist with accident investigation.
  • Perform other tasks as assigned to ensure a safe and healthy work environment.
Requirements

QUALIFICATIONS AND SKILLS
  • Communication - effective interpersonal communication with coworkers and customers.
  • Accuracy, attention to detail, cash handling experience.
  • Demonstrated ability to follow through on commitments.
  • Open to input/feedback on work performance.
  • Open to giving input/feedback on Front End department and GreenStar.
  • Self-Driven/Motivated throughout shift.
  • Knowledge or interest in learning about natural foods, products, co-ops, and local vendors.
  • Demonstrated ability to handle multiple demands, stay calm, and deliver exceptional customer service experience.

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