Member Services Representative

3 months ago

Dallas, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Will occasionally encounter toxic chemicals during shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, kneeling and crouching during shift.
  • Must be able to occasionally lift over 80 pounds.


Compensacin: $10.00 - $12.00 per hour

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    2 weeks ago

    Dallas, Texas, United States Neighborhood Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Neighborhood Credit Union. As a key member of our team, you will be responsible for providing exceptional member service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide prompt and...

  • Guest Services Representative

    2 months ago

    Dallas, Texas, United States Crescent Services Full time

    Become a vital member of our outstanding Front Office team at Crescent Services. We pride ourselves on delivering exceptional guest experiences while ensuring financial success. As a Guest Services Representative, your primary responsibilities will include welcoming and registering guests, processing check-outs, managing payments, and addressing guest...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Westlake Portfolio Services Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States D Aceto Services LLC Full time

    Customer Service RepresentativeD Aceto Services LLC is seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.Key Responsibilities:Respond to customer inquiries in a professional and...

  • Financial Services Representative

    2 weeks ago

    Dallas, Texas, United States S3 Shared Services Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative to join our team at S3 Shared Services. As a key member of our operations team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to member...

  • Customer Service Representative

    4 days ago

    Dallas, Texas, United States S3 Shared Services Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative to join our team at S3 Shared Service Solutions, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Dallas, United States Westlake Portfolio Services Full time

    No Previous Experience Required 401k and Employee Stock Available Health, Dental and Vision Benefits Entry Level to a New Career Path PAY RANGE: $15 per hour bonus potential of up to $595 or more monthly based on performance Ramp Up From Entry Level by Promotion (Based on Performance) Within 6 Months and Earn Potential Bonus Up to $1,050 Monthly This is an...

  • Member Services Representative

    4 weeks ago

    Dallas, Texas, United States Southwest Airlines Federal Credit Union Full time

    Member Services Officer Job DescriptionSouthwest Airlines Federal Credit Union is seeking a highly skilled Member Services Officer to join our team. As a Member Services Officer, you will be the voice of our credit union, providing exceptional service to our members through inbound calls, emails, and other communication channels.Key Responsibilities:Assist...

  • Member Services Representative

    1 week ago

    Dallas, Texas, United States Southwest Airlines Federal Credit Union Full time

    Member Services Officer Job DescriptionSouthwest Airlines Federal Credit Union is seeking a highly skilled Member Services Officer to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, assisting with account maintenance, and promoting our financial products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Westlake Portfolio Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Westlake Portfolio Services. As a key member of our customer service team, you will be responsible for handling inbound calls from our customers, providing exceptional service, and resolving any issues or concerns they may have.Key...

  • Member Experience Representative

    4 weeks ago

    Dallas, Texas, United States Resource One Credit Union Full time

    Job Title: Member Experience RepresentativeAt Resource One Credit Union, we are seeking a highly skilled and customer-focused Member Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.Key...

  • Weekend Member Service Representative Part Time

    2 weeks ago

    Dallas, Texas, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...

  • Member Service Representative

    4 months ago

    Dallas, United States YMCA of Metropolitan Dallas Full time

    Show Map Location601 N. Akard St, Dallas, TX, 75201, United States Base Pay$14.00 - $15.00 / Hour Job CategoryPART TIME Relocation Expense CoveredNo Employee TypeRegular Part Time Required Degree Manage OthersNo Description Imagine going to work knowing that what you do each day positively influences the lives of people in your community. At the Y,...

  • Service Representative

    3 weeks ago

    Dallas, Texas, United States ClearCompany Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service & Sales Representative to join our team at CLEAR. As a Service & Sales Representative, you will be responsible for creating frictionless experiences for our members by providing exceptional customer service, engaging with members, potential customers, and general travelers.Key...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Fresh Air Home Services Full time

    Customer Service RepresentativeFresh Air Home Services is seeking a skilled Customer Service Representative to join our team. As the first point of contact for customers, you will provide top-notch service while efficiently coordinating appointments and dispatching technicians.Key Responsibilities:Answer incoming calls and deliver excellent customer...

  • Service Representative

    4 weeks ago

    Dallas, Texas, United States Fountain-Fort Carson School District 8 Full time

    Job Title: Service & Sales Representative (DFW)Location: DFW International AirportJob Type: Full-time and Part-timeCompensation: $18.00/hourAbout the Role:We are seeking a highly motivated and customer-focused Service & Sales Representative to join our team at DFW International Airport. As a Service & Sales Representative, you will be responsible for...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States YMCA of Metropolitan Dallas Full time

    Join Our Team as a Member Service RepresentativeWe are seeking a friendly and dedicated individual to join our team as a Member Service Representative at the YMCA of Metropolitan Dallas. As a Member Service Representative, you will play a vital role in creating a welcoming environment for our members and promoting our services and programs.Key...

  • Service Representative

    4 weeks ago

    Dallas, Texas, United States Fountain-Fort Carson School District 8 Full time

    Job Title: Service & Sales Representative (DAL)Location: Dallas Love Field Airport (DAL)Job Type: Full-Time & Part-TimeCompensation: $18.00/hourAbout the Role:The CLEAR Service and Sales Representative (Ambassador) plays a critical role in creating seamless experiences for our members. As a key member of our team, you will be responsible for consistently...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Claudia Salas - State Farm Agent Full time

    Customer Service Representative - State Farm Agent Team MemberAre you a motivated and enthusiastic professional looking for a rewarding career in customer service? We are seeking a qualified Customer Service Representative to join our State Farm Agent team in Irving, Texas. As a key member of our team, you will be responsible for providing exceptional...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Restore Hyper Wellness - RHWS003 Full time

    Job SummaryRestore Hyper Wellness is seeking a charismatic and dependable Hyper Wellness Representative to join our growing team. As the first point of contact for our clients, you will be responsible for creating lasting first impressions and representing the Restore brand. Your excellent communication skills, customer service experience, and passion for...