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Customer Service Representative

2 months ago

Tipton, United States Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Customer Service Representative (CSR) Working 45 hours Mon-Fri (06.00-15.30 and 09.30-19.00) with alternate Saturday mornings paid as overtime. Paying up to £30,000 basic plus overtime paid at time and half Overview: To provide a service to customers that will promote the profitable sale of Workshop Services and Products, whilst ensuring all customers (email, telephone and in person) of the Tipton Dealership are dealt with in a professional and helpful manner. In Particular: To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements. To carry out the Service Department’s invoicing and administration systems efficiently. To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken. To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible. To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability. To inform customers of completion times and payment methods. To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work. To ensure all customer complaints are courteously and efficiently handled and processed. To assist the Dealer Point Manager in invoice query resolution and debt recovery. To have regard for any quality controls operated within the Service Department. To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs. To ensure customer satisfaction at all times through delivery of the company’s ‘customer commitments’. To provide excellent service and ensure quality in response to customer requirements. To assist in capturing vehicle recall campaigns and customer care measures. Effectively plan activity levels to include regular account maintenance visits and target account visits. Review CSS and complaint data with Depot Manager and department heads; agree action plans to address shortfalls. Work with the Workshop to develop service contract opportunities. Maintain and Report on vehicle parc data. Promote Renault Trucks in terms of its products, services and value at all times. Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care. Any other duties that may be reasonably requested by your manager. Key Skills / Competencies: Familiarisation of booking times. To understand relevant systems relating to the Service Department including changes and ongoing developments with familiarisation of vehicle parts. To keep up to date with product development by reading relevant information and technical notes issued. Good communication skills, both written and oral. Excellent IT knowledge, although training will be given on in-house systems. Confidence. Upselling skills. Customer focus. Benefits: 25 days holiday and rising with service. Matched Contributory Pension Scheme to 5%. Cash Back Health Scheme. Employee discounts across Retailers, Services, Cinemas. Renault Truck Commercials is an Equal Opportunity Employer. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in: Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm. #J-18808-Ljbffr