Service Receptionist

Receptionist BMW of Pembroke Pines is seeking a Receptionist to join our team. The Receptionist will support the Service departments by providing exceptional customer service, managing incoming calls, answering basic inquiries, and following up with customers regarding service or sales. What will you do? Serve as the first point of contact for visiting customers. Answer incoming calls promptly, screen them, and forward as appropriate. Greet employees, clients, and visitors, ensuring proper check-in procedures are followed. Deliver excellent customer service by embodying our mission and values. Engage with customers to understand their automotive needs. Direct customers to the appropriate department: sales, service, or parts. Maintain a consistent, high level of premium-brand customer serviceaim to WOW every customer Use professional telephone etiquette and communication techniques. Provide basic information to callers with general inquiries. Make follow-up calls related to Service department functions. Assist management with clerical tasks as needed. Ensure compliance with data protection policies. Support departmental projects and perform general administrative duties without disrupting call flow. Perform other duties and special projects as assigned. What are we looking for? Minimum 1 year of relevant experience in customer service, front desk, or administrative roles. Strong communication skills and a professional appearance. Friendly and engaging demeanorable to project a smile in person and over the phone. Ability to listen carefully and retain information accurately. Excellent interpersonal skills, both in person and on the phone. Team-oriented, flexible, and able to multitask effectively. At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $20.00 - $23.40 USD per hour. To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.