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Airport Guest Service Agent

4 months ago

San Jose, United States Hawaiian Airlines Full time

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'?ina and introducing our islands to the world

Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gates. They possess exceptional communication skills, thrive in a fast-paced environment, and are willing to lend a helping hand.

Watch a brief two-minute video to learn more about the position.

Interview Schedule

The interview process consists of the following:

  1. A 60-minute virtual panel interview
  2. A 30-minute in-person final interview

Candidates successful in the interview process may be invited to paid classroom training at the SJC training room. Training is held Monday - Friday, 8 hours per day.

Pay and Benefits

This position is represented by a union collective bargaining agreement.The current pay for this position is $20.80 per hour. Flight benefits are offered.

This position is part-time with a minimum of 15 hours per week scheduled.

Work Schedules

This position is covered by a collective bargaining agreement.Work schedules are awarded based on seniority.New hires are awarded their initial shift based on operational need and must be able to accept any shift (early morning, afternoon and evening shifts).Work schedules are set, however may change throughout the year should flight schedules change.Shifts may be extended before or after the scheduled end time based on operational need.

This is a part-time position.Work schedules are 5 days on with 2 consecutive days off.Each shift is 4 - 6 hours and could be extended to 8 based on operational need.Shifts start as early as 4:00am and end as late at 1:00am.

Minimum Requirements
  • Legally authorized to work in the United States
  • Minimum age 18 years old
  • Possess a high school diploma or equivalent education
  • Ability to lift up to 70 lbs. when checking in guests' bags
  • Ability to work any shift awarded
  • Ability to complete pre-employment drug test and if hired, random drug testing
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
  • No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids,PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

Preferred Qualifications
  • Airline experience
  • Customer service experience in the hospitality industry

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawai'i's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai'i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Cond Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i. The carrier was named Hawai'i's best employer by Forbes in 2022 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook(Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)