Sr Process Engineer

3 weeks ago

West Chester, United States HSN Full time

Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (""vCommerce""), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

You will be responsible for process improvement, change management, and, technology projects and roadmaps for the Upsell and Cross Selling Team supporting Qurate Retail Group. You will report to the Director, Upsell & Cross-Sell, and will work hybrid with occasional travel.

Additionally, you will collaborate with different departments including Customer Service, Finance, and Technology, using methodologies like Lean, Six Sigma, and Root Cause Analysis, the emphasis is on continuous process improvement and promoting a culture of innovation. Additionally, you will participate in leadership, analyze KPIs, and encouraging cross-departmental collaboration.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way.We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reachesmore than200million homes worldwide via its 12 broadcast networks and reaches millions more viamultiple streaming services, websites, mobile apps and social pages.

Your Impact

  • You will provide assessments for process improvement opportunities related to customer service, productivity, cost, incremental sales and process simplification.
  • Identify the most efficient methods that ensure the highest possible productivity..
  • Develop labor standards for documented methods and procedures. Share best practices between teams and ensure consistency across all sites.
  • Recommend and assess technology to improve efficiency and safety.
  • Help implement corporate projects. Create and own tech roadmap.
What You Bring
  • A BS degree in Industrial Engineering or Operations Research or related disciple is required or equivalent combination of education and experience.
  • MBA or MS, preferred.
  • Maynard Operational Sequence Technique (MOST) Certified
  • Lean or Six Sigma training
  • 5+ years of industrial engineering experience and successful demonstration of the responsibilities and skillset listed above.
Remote work is not permitted in NYC at this time.

#LI-KW1 #Hybrid #LI-Hybrid

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