DCS Advanced Field Service Engineer

3 weeks ago

Duluth, United States oilandgas.org.uk Full time

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, manufacturing products used every day, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We are seeking an

Advanced Field Service Engineer

located in the Southeast Georgia area.

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC300).

Key Responsibilities Periodic communication with customers regarding technical and administrative DCS issues. Provide customer support on Honeywell Control Systems and serve as customer contact for service-related issues/inquiries. Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS. Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer's industrial process. Migrate Legacy Honeywell control systems to Honeywell's new technology offering. Develop the skills and talents of other engineers through guidance and on-the-job supervision. Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations. Assist Sales during sales pursuits. Be the face of Honeywell to end-users, and competitors. Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions. Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience. Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication. Publish reporting to customers including service reports and monthly performance reports. Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.

You Must Have Bachelor's degree in a technical/Engineering discipline. 5+ years of related Field Service Engineering work experience. Valid Driver's License

We value: The ideal candidate will possess knowledge and skills with Honeywell DCS and networks: Experion PKS hardware & software, in addition to TDC2/3000, FTE, TPS, LCN, UCN, Hiway, various system architecture, operations, and Process Controls. A strong commitment to safety and a safe working environment. Self-motivated, ability to meet deadlines and work under pressure, work independently and as part of a team. Effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with peers and customers. Project a positive attitude focused on meeting and exceeding Honeywell's and customer expectations. Knowledge and skills with servers\PCs, IP Networking technologies (switch, router, firewall, etc). Fundamental knowledge of 3rd Party technologies and software. Project Management experience (budget control, schedules, resource allocation, reporting) Previous technical Field Service and customer service experience Good written and oral communication, and presentation skills Advanced Degree Ability to travel > 50% Be able to work effectively both individually and with a group without the need for direct supervision. Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems. Capable of writing, reviewing, and/or editing various types of technical reports Able to conduct formal meetings with customer management personnel. Willing to develop extensive product knowledge in formal and on-the-job training environments, working with the latest Honeywell technology. Proficient with Microsoft Office applications (DB, SQL, scripting)

Additional Information

JOB ID:

HRD225732 Category:

Customer Experience Location:

3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States Nonexempt Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. #J-18808-Ljbffr

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