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Customer Contact Specialist
3 months ago
Customer Contact Specialist
Job Summary
The Customer Contact Specialist’s role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to gather customer specific information and propose fiber placement.
Responsibilities and Duties
Professional communication and customer service
Recording and relaying field record
In-person face-to-face interaction with home or business owners
Travel
Qualifications and Skills
Required to be bilingual in English and Spanish
Valid US Driver’s license, clean driving record
Ability to read and understand maps, drawings, and diagrams for fiber construction
Strong organizational skills
Ability to work independently under minimal supervision
Must be able to sit for periods of time and perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day.
Effective communication skills and the ability to communicate subject matter details.
Understand and operate technology and applications such as Microsoft Office 360, Smartsheet, and various device applications.
Benefits
Vantage Point is offering full-time positions with benefits and contract positions for these openings. The benefits for full-time positions are as follows:
Health Insurance
Bonus
401(k)
Paid Time Off
Life Insurance
Employee Stock Ownership Program
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