Community Health Navigator

2 weeks ago


Los Angeles, United States MEDZED GROUP Full time

Job DetailsJob LocationLos Angeles - Los Angeles, CAPosition TypeFull TimeSalary Range$28.00 - $31.00 HourlyJob CategoryHealth CareDescriptionEssential Duties and Responsibilities:Find member populations that are difficult to locate (homeless, severe mental illnesses, substance use, medically underserved, in need of preventive services, etc.)Enroll members into programs and services by effectively communicating their valueWork with members to provide effective and efficient service coordinationProvide on-site/in-home member assessments for safety risk, health needs, and barriers to careDevelop service plans and guides with members and providers that include health management goalsEngage members to achieve health management goals using health coaching, motivational interviewing, and problem solving techniquesAssist members in overcoming any barriers to meeting health goals and update service plans accordinglyAssist members in scheduling appointments and accessing community resourcesArrange for member transportation to health services appointmentsAccompany members, as indicated, to health services appointments.Follow up with members via phone calls, home visits, and visits to other settings where members can be foundWork with social service agencies to arrange to meet other member needs (housing, food, clothing, financial assistance, etc.)Work with facilities to help transition members after discharge to a safe home environmentMaintain accurate, quality, timely, and consistent documentation in company database of member activities and interventionsAchieve set goals/KPI'sContinuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for membersOther duties as assignedWhat We Offer:Competitive salaryHealth, dental, and vision insuranceShort-term disability insurance401KPaid time off9 paid holidaysQualificationsJob QualificationsBilingual (Spanish) required.Knowledge of community resources within the community to be servedAble to maintain clear professional boundaries with members and coworkersWorking knowledge of social and health issuesAbility to quickly establish trust and build strong relationshipsHighly organized and self-motivated to work independently and manage schedules efficientlySound judgment and the ability to quickly analyze situationsAbility to establish priorities and meet deadlinesAbility to problem solve in a proactive, creative mannerAbility to work independently within a virtual operating environment and as part of a teamRepresent the company with professionalismCultural competency- able to work with diverse groups of community membersMulti-lingual capabilities preferred, but not requiredExcellent communication skillsTechnologically knowledgeable or experienced in note entry systems, smart phones, and laptopsExperience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions (e.g. Community Health Worker, Patient Navigator, In-Home Support Specialist, etc.).Training or experience in community health, social determinants of health, and peer counseling.Understanding of mental illness and addiction and ability to engage with clients who struggle with these issues at all levels.Training and experience in using Motivational Interviewing strongly preferredStrong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniorsAbility to work with individuals from varied professional background and diverse cultures with multiple chronic conditions.Ability to thrive in a complex and rapidly changing environment.Ability to build credibility and trust with clients/patients.Maintains confidentiality and follows HIPAA standards in safeguarding patient information.Good oral and written communication skills.Strong organizational skills.Able to operate small office equipment, including photocopier, telephone, and personal computerBasic knowledge of Microsoft Office.Knowledge and/or experience within Home support Services (IHSS) is highly desirable.Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions is highly desirable.Experience working with people living with addiction desirable.Education & Work Experience:High School Diploma/GED requiredBachelor's Degree preferredCommunity Health Worker Certificate preferredMinimum of 2 years experience working in health, social, or community services requiredState-based certification may be requiredPhysical & Other Requirements:Must reside in or be very familiar with the language and culture of the community served. There will be daily travel to local geographic regions and, depending on the region, it may require frequent walkingThe CHN will need to pass reference and background checks, submit to a drug test, and have a clean driving recordCandidate Must Possess the Following:A valid driver's licenseAccess to an insured car



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