IT Support Technician

4 weeks ago


Sterling, United States Addison Group Full time

Join our dynamic team as an IT Help Desk In this role, you'll be the hero solving technical puzzles, enhancing live events with your audiovisual expertise, and ensuring seamless operations for our users. You'll also dive into exciting project-based work, from upgrades to installations, making a real impact every day.

Responsibilities:

  • Provide top-notch customer service, ensuring every user feels supported.
  • Set up and configure Desktop/Laptop PCs and peripherals, including printers and USB-connected devices.
  • Tackle hardware and network connectivity issues like a pro.
  • Troubleshoot and document solutions for Office 365 and Windows OS problems.
  • Handle hardware provisioning remotely, making life easier for our team.
  • Maintain detailed records of your actions to keep everything running smoothly.
  • Analyze complex service requests strategically, finding efficient solutions.
  • Assist fellow technicians with escalated service requests, collaborating to overcome challenges.
  • Don't hesitate to escalate issues to higher-level technicians or management when needed.
  • Contribute to creating SOPs that keep our team operating at peak efficiency.
  • Fine-tune audiovisual setups, ensuring high-quality broadcasts and recordings.

Requirements:

  • 2-4 years of experience in enterprise helpdesk or computer support, with a solid grasp of audiovisual concepts.
  • Preferably experienced at level 2 or higher in a similarly complex IT environment.
  • Familiarity with support portal software and adept at triaging service requests.
  • Knowledgeable about testing and troubleshooting audiovisual equipment, from video to control systems.
  • Expertise in Windows PC hardware and software.
  • Understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve moderately complex technical and audio issues.
  • Detail-oriented with the ability to multitask and prioritize effectively.

by Jobble



  • Sterling, United States Extend Information Systems Inc Full time

    Job DescriptionJob DescriptionWe are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.  A successful IT Technician must have a thorough knowledge of computer...


  • Sterling, United States Extend Information Systems Inc Full time

    Job DescriptionJob DescriptionBenefits:Health insuranceTraining & development We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also train users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have...


  • Sterling, United States Green Thumb Systems LLC Full time

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role...

  • Desktop Support

    8 hours ago


    Sterling, United States Green Thumb Systems LLC Full time

    We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure. To be successful as a desktop support...

  • Desktop Support

    4 days ago


    Sterling, United States Green Thumb Systems LLC Full time

    We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure. To be successful as a desktop support...

  • Service Technician

    3 days ago


    Sterling, United States Hughes Resources Full time

    Job DescriptionJob DescriptionService Technician – Sterling, ILOur customer in Sterling, Illinois is seeking motivated individuals to join their growing team. Asa Service Technician, you would be responsible for the care and maintenance of field installed business equipment and will be required to maintain high standards of productivity, quality, customer...


  • Sterling Heights, United States Central Transport Full time

    The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.SHIFTS AVAILABLE:Monday-...


  • Sterling Heights, United States Central Transport Full time

    The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.SHIFTS AVAILABLE:Monday-...

  • IT Server Technician

    4 weeks ago


    Sterling, United States Asiacom Americas Inc Full time

    Job DescriptionJob DescriptionSalary: IT Server TechnicianWe are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedures. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and...


  • Sterling, United States Mallard Mfg Full time

    **Maintenance Technician II** Mallard Manufacturing in Sterling is growing and is seeking a 1st shift Maintenance Technician II for our team. Responsibilities include: - making repairs to equipment, building, facilities and grounds as assigned - inspecting production areas for safety and security issues - performing routine/periodic maintenance to...


  • Sterling, United States Axiom Consultants Inc Full time

    Job DescriptionJob DescriptionSterling, VA, USA - Full TimeAxiom is seeking a Certified Calibration Technician to support the mission of the National Weather Service's Surface and Upper Air Division by overseeing and supporting the calibrations of current observational assets through the following roles:Maintain and operate the Pressure Standards...


  • Sterling, United States Axiom Consultants Inc Full time

    Job DescriptionJob DescriptionSterling, VA, USA - Full TimeAxiom is seeking a Certified Calibration Technician to support the mission of the National Weather Service's Surface and Upper Air Division by overseeing and supporting the calibrations of current observational assets through the following roles:Maintain and operate the Pressure Standards...


  • Sterling, United States Axiom Consultants Full time

    Job DescriptionJob DescriptionAxiom is seeking a Certified Calibration Technician to support the mission of the National Weather Service's Surface and Upper Air Division by overseeing and supporting the calibrations of current observational assets through the following roles:Maintain and operate the Pressure Standards Laboratory.Perform and monitor the...


  • Sterling, United States Associates Systems LLC Full time

    All qualified candidates will be responded to within 24hours or less. #CJ Electronic Technician III PRIMARY DUTIES AND RESPONSIBILITIES: Under minimal supervision, performs routine technical functions related to the support of development engineering activities such as assemble, test, checkout, fabrication, modification, and assembly of electronics and...


  • Sterling, United States Pivotal Talent Search Full time

    Job DescriptionJob DescriptionQuality Test Technician IIMAGNITUDE OF POSITION:The Quality Test Technician II supports the team and activities relating to quality and process improvement for the manufacturing site in Sterling, Illinois.ENVIRONMENT OF POSITION:A manufacturing facility of control transformers in which teamwork, respect, and integrity is...

  • Network Engineer

    1 day ago


    Sterling, United States ALTA IT Services Full time

    Network EngineerSecret clearance requiredWill sponsor Top SecretSterling, VA - hybrid (3 days/week onsite) RESPONSIBILITIES: Responsible for assisting the senior network engineer in ensuring the stable operation and efficient performance of data networks. Monitor and manage all network hardware and equipment, including routers, switches and encryptors....


  • Sterling, United States ALTA IT Services Full time

    Network EngineerSecret clearance requiredWill sponsor Top SecretSterling, VA - hybrid (3 days/week onsite) RESPONSIBILITIES:• Responsible for assisting the senior network engineer in ensuring the stable operation and efficient performance of data networks.• Monitor and manage all network hardware and equipment, including routers, switches and...


  • Sterling, United States Advanced Building Services Inc Full time

    Position: Dispatcher - Commercial HVAC The Dispatcher for Commercial HVAC (Heating, Ventilation, and Air Conditioning) is a key administrative role responsible for coordinating and dispatching service technicians to various commercial HVAC service calls. This position requires excellent organizational skills, effective communication abilities, and a strong...


  • Sterling Heights, United States Bloom And Grow Therapy Center Full time

    Job DescriptionJob DescriptionRegistered Behavior Technician - Full Training Provided Join our dynamic team at Bloom and Grow, where we take pride in being a clinician-owned and operated center. As a relatively new establishment, we offer a unique environment that fosters professional growth and development. At Bloom and Grow, we recognize the importance of...


  • Sterling Heights, United States Bloom And Grow Therapy Center Full time

    Job DescriptionJob DescriptionRegistered Behavior Technician - Full Training Provided Join our dynamic team at Bloom and Grow, where we take pride in being a clinician-owned and operated center. As a relatively new establishment, we offer a unique environment that fosters professional growth and development. At Bloom and Grow, we recognize the importance of...