Desktop Support
2 weeks ago
We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.
To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.
**Desktop Support Technician Responsibilities**:
- Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receiving and documenting requests for support.
- Deciding on the most suitable ways of providing aid.
- Delivering IT and related assistance upon request, or as you deem suitable.
- Configuring new desktops, routers, modems, and similar devices.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
- Substantiating requests for hardware and software purchases and upgrades, if appropriate.
- Providing suggestions on appropriate training for staff.
**Desktop Support Technician Requirements**:
- Associate's degree.
- Familiarity with all TeamViewer functions.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive.
Pay: $35,000.00 - $45,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Relocation assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Associate (preferred)
**Experience**:
- Customer support: 1 year (preferred)
Ability to Commute:
- Sterling, VA 20166 (preferred)
Ability to Relocate:
- Sterling, VA 20166: Relocate before starting work (preferred)
Work Location: In person
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