Learning Management System Administrator

3 weeks ago

Los Angeles, United States Ernest Full time

For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, youll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what youre worth with a lot of really awesome people.

Ernest is currently in search of a Learning Management System Administrator for our corporate office located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, and a wonderful company culture.

Position Summary:

LMS Administrators are exempt, full-time employees at Ernest who work within the Learning and Development Department in the Corporate office. They are responsible for creating a culture of accountability around learning and overseeing the day-to-day operations of the Absorb Learning Management System (i.e., Ernest University), ensuring a seamless training experience for all E-Teamers.

Required Qualifications:

  • Bachelor's degree in a related field or equivalent work experience
  • Experienced LMS Administrator with technical proficiency in system management and troubleshooting
  • Strong understanding of learning and development principles
  • Excellent communicator, skilled in navigating and resolving conflicts
  • Ability to collaborate with cross-functional teams and stakeholders at all organizational levels
  • Proactive self-starter adept at identifying and resolving issues with keen attention to detail

Preferred Qualifications:

  • Experience configuring Absorb LMS to match specific organizational needs
  • Familiarity with SCORM, xAPI, and AICC e-learning standards
  • Knowledge of instructional design and adult learning principles

Responsibilities:

System Administration:

  1. Proactively identify, communicate, and act upon LMS enhancement opportunities with appropriate stakeholders
  2. Manage user accounts, roles, and permissions
  3. Create, assign membership to and manage both groups and departments, ensuring they mirror the companys learning and operational structures
  4. Maintain venues, an electronic representation of physical meeting spaces

Content Management:

  1. Collaborate with stakeholders in the creation, development, and assessment of a variety of course types in the LMS (e.g., online, virtual instructor led, curriculum, etc.)
  2. Upload and maintain all files in the LMS, ensuring SCORM/xAPI compliance, as needed
  3. Enhance the discoverability and accessibility of courses and files by implementing robust tagging systems, well-documented naming conventions, and other strategies to optimize search functionality
  4. Facilitate additional engagement opportunities for learners (e.g., post news articles, create collaborations, distribute polls, facilitate leaderboards, maintain FAQ pages, etc.)
  5. Conduct User Acceptance (UA) and Quality Assurance (QA) testing for all content/system updates
  6. Ensure all LMS content abides by Ernests brand guidelines

Technical Support:

  1. Provide technical support to users by troubleshooting common issues (e.g., login difficulties, content access, system errors, etc.) in a timely manner
  2. Collaborate with stakeholders to maintain and enhance integrations with external systems (e.g., HRIS, Zoom, Teams, LinkedIn Learning, etc.), while exploring additional integration opportunities that might further enhance the functionality of the LMS
  3. Foster and sustain effective partnerships with Absorb LMS staff to streamline the issue resolution processes

Reporting and Analysis:

  1. Generate, schedule and send reports to identified stakeholders
  2. Utilize reports to analyze and communicate data insights, recommending actionable steps to enhance the learning experience for identified stakeholders

Training and Development:

  1. Collaborate with others to train various user types (e.g., Learners, Instructors, System Administrators, etc.) on LMS features and functionalities

Other Duties as Assigned

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers needs, even if we have to invent it

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