Customer Service Rep.

4 weeks ago


Oroville, United States Oroville Hospital Full time

Job #: 11288Job Category: Clinics - OutpatientJob Type: Full TimeShift Type: DaysFacility:Department: Clinic ManagementPay Range: $25.30/hr. - $34.00/hr.Open Date: 02.05.24Close Date:Qualifications: High School graduate or its equivalencyJob Details:Start Date:Open until filled.Qualifications:High School graduate or its equivalencyPrior experience in healthcare field or clinic setting preferredPrevious scheduling experience in a health care environment is preferred (e.g., physician office, clinic or hospitalExcellent Customer Service skills are requiredMust possess basic computer skills, such as Microsoft Excel and WordMust have excellent organizational skills and be detail orientedAbility to multi- task and prioritize workMust be highly skilled in verbal communication, problem solving, prioritization and organizationMust have proven ability to maintain professional conduct and confidentiality in the care of patientsBilingual preferredDuties &Responsibilities:Job SummaryThe Service Line Coordinator will serve as a member of the healthcare team by overseeing a service line, including clinic operations, surgery and procedure scheduling, facilitating operating room schedule and overall improving efficiencies. The coordinator will serve as the liaison between the service line and Clinic Management.DutiesOversees designated service line, including clinic flow, clinic operations, surgery and procedure scheduling, facilitation of operating room schedule, inpatient consults, etc.Monitors pending cases for designated service line on Surgical DashboardAssists with scheduling efforts by auditing surgery dashboard and troubleshoot barriers to ensure timely schedulingEnsures all patient care needs are met by service lineHelps identify problems, recommends and implements process improvementsAbility to fill all roles within the clinicCommunicates on a daily basis with Clinic Supervisor, Lead Clinic Scheduler, Clinic Team and Surgery Schedulers.Performs all duties in an independent manner with little or no need for direct supervisionComplies with personnel policies and hospital safety policiesKeep open lines of communication with the physicians, patients and managementAbility to establish and maintain effective working relationships with staff, patients and the public.Answers the phones in a professional and courteous mannerPerforms other duties as assignedOther Info:Functional Demands:Semi- Sedentary: Sits and walks throughout workdayThis position requires periods of extensive sitting and phone work. Manual dexterity is required, as is the ability to concentrate on detail in the midst of other activityGenerally lifting objects not more than 25 lbs. and/or carrying objects weighing 10 lbs.Job Posted:02/05/2023#J-18808-Ljbffr

by Jobble



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