Implementation Specialist
2 weeks ago
Job Description Job Description Salary: $70-90kThe Implementation Specialist, internally known as the 'Guardian,' is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and correctly oriented towards the effective use of our automation tools from the outset. Guardians are instrumental in matching clients' initial steps with our strategic expectations, setting them on the right path to achieving success with our platform.Key Responsibilities:Client Onboarding: Welcome new clients to the platform and guide them through the initial setup and implementation processes.Education and Training: Provide orientation and training on how to implement and administer the Rewst platform.Needs Assessment: Assess client needs and expectations to ensure tailored support that aligns with our tools and services.Process Alignment: Ensure that clients' initial interactions with our platform are in sync with our operational guidelines and best practices.Feedback Collection: Gather and relay client feedback to the product development and technical teams to help refine and improve our offerings.Problem Resolution: Act swiftly to resolve any issues or queries that arise during the initial implementation phase, ensuring a smooth client experience.Documentation: Maintain comprehensive records of client interactions, progress, and feedback to inform continuous service improvement.Collaboration: Work closely with other team members within Support, Cusomer Success and other departments to ensure cohesive service delivery.Advocacy: Serve as a client advocate within the company, ensuring that their needs and challenges are understood and addressed.Qualifications / RequirementsProfessional Experience: At least two years of experience in client-facing roles within a tech or service-driven environment, such as an MSP.Technical Skills: Proficiency with modern technology platforms and a strong grasp of automation tools, PSA, RMM or other MSP-related tools.Personal Attributes: Exceptional communication skills, a proactive attitude, and a strong willingness to learn and adapt.Desirable Qualities: Experience in a similar role within a tech environment, demonstrating an ability to handle client onboarding and training effectively.Pre-Application Requirements / What Happens Next?Culture Index Survey: Complete a brief survey to help us understand your alignment with our company values and culture. Survey LinkTechnical Assessment: Participate in a technical skills test relevant to the Implementation Specialist role. Technical TestApplication Submission: Submit your CV and a cover letter outlining your suitability for the role.Interview Process: If selected, participate in a maximum of two interviews to discuss your experience, skills, and understanding of our platform. We are strong believers that the interview process is there for both sides of the table.Final Evaluation: Successful candidates will undergo reference checks and final evaluations before the offer stage.Onboarding: Once hired, you will receive comprehensive training to prepare you for success as a Guardian on our team.remote work#J-18808-Ljbffr
by Jobble
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Implementation Specialist
1 month ago
Tampa, United States Rewst Inc Full timeJob DescriptionJob DescriptionSalary: $70-90kThe Implementation Specialist, internally known as the "Guardian," is the first point of contact for new clients on our platform. As part of our ROC Support team, this pivotal role ensures that clients are warmly welcomed and correctly oriented towards the effective use of our automation tools from the outset....
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Implementation Specialist
5 hours ago
Tampa, United States Bill360 Full timeRoleBill360 is a cloud-based platform that is solving some major pain points in the B2B space. We are currently building our Technology teams and are looking for someone to join our technical support and implementation team. As an Implementation Specialist, you will play a critical role in the successful deployment of our software solutions. Your...
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Senior Benefits Implementation Specialist
5 days ago
Tampa, United States MassPay Full timeABOUT MP: MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance,...
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Senior Benefits Implementation Specialist
4 days ago
Tampa, United States MP Full timeJob DescriptionJob DescriptionABOUT MP:MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients...
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Training and Implementation Specialist II
6 days ago
Tampa, United States M3 USA Full timeTraining and Implementation Specialist II - Insight *** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. *** Description Summary: A Training and Implementation Specialist II - INSis responsible for software...
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Senior Implementation Specialist
4 days ago
Tampa, United States BriteCore Full timeJob DescriptionJob DescriptionSalary: About BriteCoreBriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry. With the BriteCore Software Platform,...
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Consulting, Solution Specialist
5 days ago
Tampa, United States Deloitte Consulting LLP Solution Specialist Full timeDeloitte Consulting LLP seeks a Consulting, Solution Specialist in Tampa, Florida & various unanticipated Deloitte office locations & client sites nationally to provide advisory and implementation services of large-scale data ecosystems, including data management, governance and the integration of structured and unstructured data to help companies unlock the...
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Training and Implementation Specialist II
4 days ago
Tampa, United States M3 Full timeJob DescriptionJob Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. ***Description Summary: A Training and Implementation Specialist II - INS is responsible for software implementation, data validation,...
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Training and Implementation Specialist II
6 days ago
Tampa, United States M3 Full timeJob DescriptionJob Description*** This role is a mostly remote role, but it will be based in Tampa, Florida. Candidates will be required to attend in person team meetings monthly, so only local candidates will be considered. ***Description Summary: A Training and Implementation Specialist II - INS is responsible for software implementation, data validation,...
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Consulting, Solution Specialist
3 days ago
Tampa, FL, United States Deloitte Consulting LLP Solution Specialist Full timeDeloitte Consulting LLP seeks a Consulting, Solution Specialist in Tampa, Florida & various unanticipated Deloitte office locations & client sites nationally to provide advisory and implementation services of large-scale data ecosystems, including data management, governance and the integration of structured and unstructured data to help companies unlock the...
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Project Implementation Specialist
1 month ago
Tampa, United States TECO Energy Full timePOSITION CONCEPT: Customer Experience works at the intersection of strategy, design, and technology to digitally transform theexperience for over 800,000 residential, commercial, and industrial customers for Tampa Electric Company (TEC),and over 400,000 customers for Peoples Gas System (PGS). The increase in personalized consumer experiencesacross...
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Project Implementation Specialist
1 month ago
Tampa, Florida, United States TECO Energy Full timePOSITION CONCEPT:Customer Experience works at the intersection of strategy, design, and technology to digitally transform theexperience for over 800,000 residential, commercial, and industrial customers for Tampa Electric Company (TEC),and over 400,000 customers for Peoples Gas System (PGS). The increase in personalized consumer experiencesacross industries...
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Tampa, United States FIS Full timeJob Description FIS Management Services, LLC seeks Systems Administrator Specialist-Implementation Leads (Cloud Technologies) in Jacksonville, FL to contribute to cloud strategy discussions and decisions on overall cloud design and best approach for implementing cloud migration, cloud Monitoring solutions. Lead a shared service team providing support to our...
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Implementation Solution Engineer
1 month ago
Tampa, United States eGain Corporation Full timeHundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun...
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Implementation Solution Engineer
2 weeks ago
Tampa, United States eGain Corporation Full timeHundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun...
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Purchasing Specialist
4 days ago
Tampa, United States AMERICAN METALS SUPPLY LLC Full timeJob DescriptionJob DescriptionAmerican Metals Supply is a growing metals distributor servicing the southeastern part of the USA with offices located in Tampa, FL. Company was formed by a highly experienced group of people with many years of exposure to the aluminum market. We have developed systems and controls to ensure that material requirements are met as...
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Purchasing Specialist
3 days ago
Tampa, United States AMERICAN METALS SUPPLY LLC Full timeJob DescriptionJob DescriptionAmerican Metals Supply is a growing metals distributor servicing the southeastern part of the USA with offices located in Tampa, FL. Company was formed by a highly experienced group of people with many years of exposure to the aluminum market. We have developed systems and controls to ensure that material requirements are met as...
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Sr. Compliance Specialist
3 weeks ago
Tampa, United States The Tampa General Hospital Foundation Inc Full timeJob Summary Under the guidance of the Sr. Director of Corporate Compliance & Privacy (or designee), the Senior Compliance Specialist is an independent self-directed individual who coordinates all aspects of the Corporate Compliance program consistent with Office of Inspector General for HHS (OIG), Health Care Compliance Association, and the Department of...
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Deployment Specialist
1 month ago
Tampa, United States AVIT, LLC Full timeThe Deployment Specialist is responsible for the initial setup, testing, and documentation of IT/AV equipment for both service tickets and new store openings (NSO). The Deployment Specialist role is a full-time office position. The role is largely project-based, so the Deployment Specialist is required to have excellent time management skills and...
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Music Specialist
7 days ago
Tampa, United States Tampa JCC Federation Inc Full timeJob DescriptionJob DescriptionMusic Specialist COMPANY: Tampa JCCs & Federation JOB TITLE: Music Specialist REPORTS TO: Camp Director LOCATION: 13009 Community Campus Dr, Tampa, FL 33625 (Cohn Campus) EMPLOYMENT TYPE: Full-Time; Variable STATUS: Hourly; Non-Exempt HOURS: 40 hours per week COMPENSATION: Paid biweekly SUMMARY: The Music Specialist is a key...