Resource Center Specialist

6 months ago

Poplar Bluff, United States Southern Bank Full time
Job Details

Job Location
Poplar Bluff Oak Grove Branch - Poplar Bluff, MO

Position Type
Full Time

Description

PRIMARY PURPOSE OF JOB

Provides quality service and sells appropriate products via telephone to bank customers in an efficient and professional manner. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc.

This position may include nights and weekends.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
  • Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
  • Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
  • Receives and fields incoming customer service calls, both via telephone and ITM;
  • Processes transactions through ITM as necessary;
  • Promotes strong and lasting customer relationships through the Call Center environment in an efficient and highly professional manner;
  • Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank;
  • Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquires, with the support of more experienced personnel; displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW experience for the customer;
  • Arrives on time, logs in and is ready to receive/make customer calls as scheduled throughout the shift;
  • Identifies and refers customers as well as potential customers to the appropriate personnel as needed;
  • Maintains security over customer information;
  • Responsible for thorough knowledge of all bank products offered;
  • Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank;
  • Performs quality control functions, various reporting and tracking of performance; and,
  • Completes and performs any other duties assigned
Qualifications

KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to use/learn current technology and software applications related to position
  • Must have solid customer service and problem resolution skills
  • Requires good follow through
  • Excellent interpersonal, verbal and written skills required
  • Strong organizational skills
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
  • High school diploma or equivalent;
  • Or Participate in a high school work-study program that allows for part time hours to be worked;
  • Up to one year related experience in retail customer service, banking or call center is beneficial, but not required


CORE COMPETENCIES

Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.

Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Applied Learning Assimilating and applying new job-related information in a timely manner.

Building Customer Loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.

Sales Ability/Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

  • Diagnostic Imaging Specialist

    3 weeks ago

    Poplar Bluff, Missouri, United States Poplar Bluff Regional Medical Center Full time

    About the Role:As a Diagnostic Imaging Specialist at Poplar Bluff Regional Medical Center, you will be responsible for performing diagnostic ultrasound procedures. This role requires a good working knowledge and professional imaging skills to ensure quality management of all patients. You will schedule and coordinate tests, record test results, and prepare...

  • Radiation Oncology Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Ascend Medical Staffing Full time

    We are seeking a dedicated and skilled Radiation Oncology Specialist to join our team at Poplar Bluff Regional Medical Center.This exciting opportunity offers an hourly rate of $170 and involves providing outpatient radiation oncology services to our patients.Responsibilities:Manage 1518 patients per shift, ensuring their wellbeing and providing high-quality...

  • Nursing Opportunities with Poplar Bluff Regional Medical Center

    4 weeks ago

    Poplar Bluff, Missouri, United States Poplar Bluff Regional Medical Center - Oak Grove Full time

    Are you looking for a new challenge in your travel nursing career? Poplar Bluff Regional Medical Center - Oak Grove offers a range of opportunities for experienced nurses to work on short-term contracts. Our team of recruiters is dedicated to helping you find the perfect fit for your skills and experience.Our contracts run from 8-13 weeks, with a 36-40 hour...

  • Employment Specialist

    4 weeks ago

    Poplar Bluff, United States Burrell Behavioral Health Full time

    Job Description: Job Title: Employment Specialist Location: Poplar Bluff, Missouri Department: Recovery Services Employment Type: Full-time Job Summary: Unlock your passion for empowering others by joining our team as an Employment Specialist! In this rewarding role, you'll have the opportunity to make a meaningful difference in the lives of...

  • Gastroenterologist Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Department of Veterans Affairs Full time

    Job Title: Gastroenterologist SpecialistWe are seeking a highly skilled Gastroenterologist Specialist to join our team at the Department of Veterans Affairs. As a Gastroenterologist Specialist, you will be responsible for providing top-notch care to our patients with gastrointestinal disorders.Responsibilities:Diagnose and manage patients with...

  • Physician Neurology Specialist

    3 weeks ago

    Poplar Bluff, Missouri, United States Community Health Systems Full time

    Community Health Systems is seeking a highly skilled Physician Neurology Specialist to join our team at Poplar Bluff Regional Medical Center. This is a unique opportunity to work in a state-of-the-art 412-bed facility, providing top-notch care to patients in southeastern Missouri.The ideal candidate will have a strong background in neurology and excellent...

  • Admissions Specialist

    1 month ago

    Poplar Bluff, United States Burrell Behavioral Health Full time

    Job Description: Job Title: Admissions Specialist Location: Poplar Bluff, Missouri Department: Recovery Services Employment Type: Full-time Job Summary: Take the first step toward making a profound impact on individuals seeking recovery by joining our team as an Admissions Specialist. In this crucial role, you will be the welcoming face and compassionate...

  • Employment Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Burrell Behavioral Health Full time

    Job Title: Employment SpecialistJob Summary:Unlock your passion for empowering others by working as an Employment Specialist. In this rewarding role, you'll have the opportunity to make a meaningful difference in the lives of individuals with disabilities or barriers to employment.As an Employment Specialist, you'll provide individualized career planning,...

  • Employment Specialist

    3 weeks ago

    Poplar Bluff, Missouri, United States Burrell Behavioral Health Full time

    Job Title: Employment SpecialistJob Summary:Unlock your passion for empowering others by providing individualized career planning, job placement, and retention support to individuals with disabilities or barriers to employment. As an Employment Specialist, you'll be a trusted advocate, fostering employer relationships and creating competitive, integrated...

  • Physician Internal Medicine Specialist

    3 weeks ago

    Poplar Bluff, Missouri, United States Community Health Systems Full time

    Family Medicine Physician OpportunityCommunity Health Systems is seeking a Family Medicine Physician to join our team at Poplar Bluff Regional Medical Center. This is an employed position in a rural health clinic setting, offering a unique opportunity to provide high-quality patient care in a community-focused environment.Key Highlights:Employed position...

  • Community Support Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Burrell Behavioral Health Full time

    Job Title: Community Support SpecialistJob Summary:Burrell Behavioral Health is seeking a highly motivated and compassionate Community Support Specialist to join our team. As a key member of our recovery services department, you will play a vital role in empowering individuals and families to achieve mental wellness and independence.Key...

  • Medical Assistant

    3 weeks ago

    Poplar Bluff, Missouri, United States Saint Francis Medical Center Full time

    Job SummaryThe Medical Assistant - Patient Care Specialist performs a variety of patient care activities and assists the provider and nursing staff to maintain the highest standard of practice. They are responsible for restocking supplies in the work area and maintaining a safe working environment.Job Details and RequirementsType: Full Time (80 hours per 2...

  • Medical Assistant

    3 weeks ago

    Poplar Bluff, Missouri, United States Saint Francis Medical Center Full time

    Job Summary:As a Medical Assistant - Patient Care Specialist at Saint Francis Healthcare System, you will play a vital role in providing exceptional patient care and supporting our healthcare team. Your responsibilities will include performing various patient care activities, assisting providers and nursing staff, and maintaining a safe working...

  • Roadside Technician Commercial Tires Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Goodyear Full time

    About the RoleWe are seeking a highly skilled Roadside Technician Commercial Tires Specialist to join our team at Goodyear. As a key member of our team, you will be responsible for servicing commercial tires, including dismounting, mounting, and repairing any type of tire.Key ResponsibilitiesServicing commercial tires, including dismounting, mounting, and...

  • Cardiovascular Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States CHS-Poplar Bluff Regional Medical Center - Oak Grove Full time

    Job SummaryA cardiac catheterization lab nurse plays a vital role in the diagnosis and treatment of heart conditions. They work closely with physicians to perform procedures such as angioplasties, valvuloplasties, and stent placements. The nurse is responsible for assisting with the implantation of pacemakers and defibrillators in patients with heart...

  • Critical Care Nurse

    3 weeks ago

    Poplar Bluff, Missouri, United States Poplar Bluff Regional Medical Center Full time

    Join Our Team at Poplar Bluff Regional Medical CenterHost Healthcare is an award-winning travel healthcare company with an immediate opening for a Registered Nurse - CVICU in a reputable medical facility. Why Choose Host Healthcare?Our team of passionate and transparent recruiters will guide you through each step of the process, from travel arrangements to...

  • Dental Care Specialist

    4 weeks ago

    Poplar Bluff, Missouri, United States Aspen Dental Full time

    Unlock Your Potential as a Dentist with Aspen DentalAt Aspen Dental, we're committed to providing exceptional patient care and a supportive work environment for our dentists. As a valued member of our team, you'll enjoy the freedom and flexibility to own your practice, backed by the resources and expertise of a nationwide network of professionals.Key...

  • Admissions Specilaist

    1 month ago

    Poplar Bluff, United States Burrell Behavioral Health Full time

    Job Description: Job Title: Admissions Specialist Location: Poplar Bluff, Missouri Department: Recovery services Employment Type: Full-time Job Summary: Take the first step toward making a profound impact on individuals seeking recovery by joining our team as an Admissions Specialist. In this crucial role, you will be the welcoming face and compassionate...

  • Nocturnist Physician

    2 weeks ago

    Poplar Bluff, United States The Talent Society Full time

    We are working with Poplar Bluff Regional Medical Center. They are looking for on going Nocturnist coverage starting in April.Poplar Bluff Regional Medical Center is a leading healthcare institution dedicated to providing high-quality, patient-centered care. Equipped with advanced medical technology and staffed by a skilled team of professionals, the center...

  • Nocturnist Physician

    7 days ago

    Poplar Bluff, United States The Talent Society Full time

    We are working with Poplar Bluff Regional Medical Center. They are looking for on going Nocturnist coverage starting in April.Poplar Bluff Regional Medical Center is a leading healthcare institution dedicated to providing high-quality, patient-centered care. Equipped with advanced medical technology and staffed by a skilled team of professionals, the center...