Admissions Specialist

Job Description:

Job Title: Admissions Specialist

Location: Poplar Bluff, Missouri

Department: Recovery Services Employment Type: Full-time

Job Summary:

Take the first step toward making a profound impact on individuals seeking recovery by joining our team as an Admissions Specialist. In this crucial role, you will be the welcoming face and compassionate voice that guides clients through the admissions process, ensuring a seamless and supportive experience from the very beginning. We seek a detail-oriented professional with exceptional customer service skills and a genuine desire to contribute to our mission of empowering individuals on their journey to recovery.

As an Admissions Specialist, you will play a pivotal role in managing the admissions process, maintaining program census, and facilitating effective communication between clients, referral sources, and our clinical team. Your responsibilities will include responding to new referrals, maintaining waiting lists, completing admissions documentation, coordinating with the billing department, and providing administrative support to our clinical staff.

Poplar Bluff, Missouri offers a vibrant community that values personal growth and well-being, providing an ideal environment for professionals dedicated to supporting individuals on their recovery journeys.

The Admissions Specialist position offers

+ All-Inclusive Employee Benefits Package

+ Telemedicine 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

+ Employee Assistance Program 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

+ Paid Time Off - 29 days per year including vacation & holiday pay

+ Workplace Culture - An environment cultivating employee well-being, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

+ Retirement options

Key Responsibilities:

+ Respond promptly to new referrals, documenting thoroughly

+ Maintain accurate waiting lists per regulatory standards

+ Foster positive relationships with referral sources, clients, and colleagues

+ Ensure program census aligns with service models across various treatment settings

+ Facilitate admissions screenings via phone or in-person

+ Complete comprehensive admissions documentation in electronic medical records

+ Coordinate insurance information and billing processes

+ Exhibit exceptional customer service, creating a welcoming environment

+ Provide administrative support to clinical staff as needed

+ Prioritize tasks, manage multiple responsibilities, and meet deadlines

Education and/or Experience Qualifications:

+ High School Diploma or General Equivalency Diploma

Additional Qualifications:

+ Excellent verbal and written communication skills

+ Adept at establishing rapport and creating a welcoming atmosphere

+ Ability to prioritize tasks and manage multiple responsibilities while meeting deadlines

+ Basic computer skills in Word & Excel

+ Knowledge of confidentiality laws related to treating mental health and substance use disorders

+ Extensive knowledge of policies, procedures, and regulations relevant to the program

+ Attentive to detail

Keywords: Admissions, Patient Intake, Customer Service, Administrative Support, Healthcare, Recovery Services

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.