Credit Service Representative

4 weeks ago

North Hollywood, United States Bobrick Full time
Summary:

This position provides effective credit service with minimal errors (as outlined in checklist), timely response to internal/external customers with a high level of accuracy and efficiency. This position is required to meet all company and departmental standards and guidelines.

  • Monitoring accounts on a daily basis, identifying outstanding receivables and timely collections using statements and invoices, as needed.
  • Resolving past due balances and reconciliation issues, including discrepancies and chargebacks, within our policy guidelines which requires working with clients, then escalating to internal departments for review and validation in a timely manner
  • Experience in credit risk including reviewing managing orders pending release and whether orders can be released based on historical data, Experian and conducting credit reviews (bank/trade references).
  • Processing credit card payments
  • Prefer experience in construction and/or manufacturing background.
  • Proficient in Modules E and F, with some knowledge and understanding at the G levels.
  • Work in team environment to meet department goals for setting up new accounts; accuracy guidelines; productivity standards and supporting members who are backlogged.
  • Express and work towards department and system improvements (includes participation in company Method Improvement Program).
  • Utilize excellent written and verbal communication skills to effectively interface with coworkers, internal and external domestic, international and branch-based customers to resolve account concerns in a clear and positive manner.
  • Possess excellent listening skills in order to apply self-start, judgment, critical thinking and problem solving techniques to effectively assess customer needs and resolve concerns.
  • Respond to all inquiries via phone, email and/or in person within a timely manner and per department standards.
  • Responsibilities include, but are not limited to:
  • Identify when PIA & COD emails should be sent
  • Handle customer concerns on incorrect billings and/or refund requests
  • Understanding credit policy/discounts and merchandise returns and resolving debit memos
  • Assign specific locations for work in process; ensure work is accessible to other team members during an absence
  • Respond to customer inquiries on debit/credit memos
  • Understand A/R applications and adjustment sheets
  • Support and represent the department in a professional manner.
  • Bring problems to supervisor's attention prior to involving other department's managers or supervisors. Inform supervisor and/or team leader when workload prevents standards from being met.
  • Develop a personal and/or career growth and training program with department manager.
  • Present concerns in a problem-solving manner.
  • Have good knowledge of department Credit Policies and Procedures.
QUALIFICATIONS
  • Working knowledge of Microsoft Office, Word, Excel, etc.). Preferably intermediate level.
  • Two-Three years credit/collections experience
  • Prefer experience in construction and/or manufacturing background.
  • Ability to understand and apply basic accounting principles.
  • Must have the ability to effectively communicate both orally and in writing
  • Must be able to deal tactfully with customers and their representatives.
  • Knowledge of the collection process, invoicing and payment applications a plus.
  • Ability to work in a fast-paced environment, which also requires multi-tasking, responding to internal/external clients same day and shifting priorities as needed.
  • Ability to work independently with minimal, routine direction as well as working in a team environment
  • Must be able to use judgment and decision making skills in resolving customer concerns.
  • Must be able to work to time sensitive deadlines a majority of the time.


Pay: $29.74 - $37.17 per hour

  • Teller/member Services Representative- North

    2 months ago

    North Hollywood, United States California Credit Union Full time

    Overview: The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also...

  • Customer Service Representative

    2 weeks ago

    North Hollywood, United States Individual Food Service Full time

    Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives. Consult on customer success - A Customer Service Representative, Customer Service, Food Service, Sales Representative, Manufacturing, Retail,...

  • Teller/Member Services Representative- North Hollywood

    1 month ago

    North Hollywood, United States California Credit Union Full time

    The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transact Member Services, Teller, Member Service, Representative, Customer Service, Processing, Banking

  • Service Agent

    2 weeks ago

    Hollywood, United States BrightStar Credit Union Full time

    Job DescriptionJob DescriptionAbout BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has an opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented....

  • Service Agent

    1 week ago

    Hollywood, United States BrightStar Credit Union Full time

    Job DescriptionJob DescriptionAbout BrightStar Credit Union, we are committed to creating a diverse work environment where everyone has an opportunity to succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented....

  • Member Service Representative- North Syracuse

    2 weeks ago

    North Syracuse, United States SECNY Federal Credit Union Full time

    Job DescriptionJob DescriptionAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community?If your answer to these questions is an enthusiastic YES then please keep reading!SECNY Federal Credit Union is currently looking for a Member Service Representative in our North...

  • Member Service Representative- North Syracuse

    1 week ago

    North Syracuse, United States SECNY Federal Credit Union Full time

    Job DescriptionJob DescriptionAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community?If your answer to these questions is an enthusiastic YES then please keep reading!SECNY Federal Credit Union is currently looking for a Member Service Representative in our North...

  • Member Service Representative Ii

    6 days ago

    North Kingstown, United States Navigant Credit Union Full time

    **ABOUT**: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit...

  • Member Service Rep

    2 weeks ago

    Hollywood, United States BrightStar Credit Union Full time

    Job DescriptionJob DescriptionAbout BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a...

  • Member Service Rep

    1 week ago

    Hollywood, United States BrightStar Credit Union Full time

    Job DescriptionJob DescriptionAbout BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a...

  • FINANCIAL SERVICE REPRESENTATIVE

    3 weeks ago

    North Aurora, IL 60542, USA, United States Earthmover Credit Union Full time

    As a Financial Service Representative at Earthmover Credit Union, you will be responsible for providing exceptional customer service to our members. You'll be the first point of contact for members, helping them with their financial needs and answering any questions they may have. You will play a pivotal role in the success of ECU and have the opportunity...

  • Teller/member Services Representative- North Hills

    2 months ago

    North Hills, United States California Credit Union Full time

    Overview: The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also...

  • Relationship Representative I

    3 weeks ago

    North Vernon, United States Centra Credit Union Full time

    Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among...

  • Senior Representative Credit

    1 week ago

    North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...

  • Senior Representative Credit

    2 weeks ago

    North Chicago, United States AbbVie Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and...

  • Member Service Representative I

    1 week ago

    North Scituate, United States Navigant Credit Union Full time

    Job DescriptionJob DescriptionABOUT:People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.Now at more than $3 billion in assets, Navigant Credit Union is...

  • Senior Representative, Credit

    2 weeks ago

    North Chicago, United States AbbVie Full time

    Job DescriptionJob DescriptionCompany DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and...

  • casino credit

    3 weeks ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • casino credit

    1 week ago

    Hollywood, Florida, United States Hard Rock Hotel and Casino Full time

    Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale...

  • Member Experience Representative

    1 month ago

    Hollywood, United States First Entertainment Credit Union Full time

    **Overview** **T**his is a hybrid position reporting to the Assistant Manager, Member Experience Center and is located at our headquarters in Hollywood, CA. The minimum and maximum salary range for this position is $23.96 to $35.94 in California. The target starting good-faith hourly rate is between $23.96 and $29.95. **Responsibilities - Build...