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Technical Account Manager

4 months ago

Lehi, United States NextDeavor Full time
Description

Technical Account Manager

5+ Months W2 Contract

Lehi, UT (hybrid)

Benefits You'll Love:
  • NextDeavor offers health, vision and dental benefits for contract employees
  • Paid sick leave eligibility is contingent on state of residence
  • Optional 401k Plan (excludes employer match)
  • Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)
Here's how you'll make an impact on the team:
  • Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
  • Maintain regular communication with both the external and internal teams, constantly handling customer expectations
  • Engage with Director and VP-Level executives to translate business needs into technical and operational plans
  • Work hands-on with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the Consulting practice to address issues, questions, and requests
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Analyze and present impactful data and insight to leadership
  • Demonstrate knowledge of your customers' environments to assist Adobe service teams in better serving your customers
  • Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Adobe services, sales, and product teams
  • Ensure timely response and resolution to technical and product outstanding items
  • Assess and document customers' technical environment to reveal ongoing insight and improvement opportunities
  • Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and guidance
  • Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
  • Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
  • Provide proactive status updates to required parties
  • Host periodic checkpoint and status calls with customer and internal partners
  • Identify enablement goals and plans
  • Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed
Here's what you'll need to be successful in this role:
  • Bachelor's Degree in related field of the technical industry or equivalent experience
  • At least five years of full-time experience in consultative, customer support and/or related role in marketing technology
  • Exceptional CX focus and abilities
  • Demonstrable ability to adapt to new technologies and learn quickly
  • Proven presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
  • Professional demeanor, ability to collaborate with and lead teams with dynamic strengths throughout Adobe, and presenting with client managers, directors, and VPs including CMOs and CXOs.
  • Excellent, sophisticated written and verbal communication skills
  • Strong conflict resolution and negotiation skills
  • Tenacious in driving closure around blocking issues and open technical issues
  • Strong personal organization skills, as well as prioritization and time management skills
  • Ability to manage multiple, sophisticated, high-priority tasks and situations across multiple accounts
  • Excellent problem-solving skills, with a validated ability to identify issues, tackle them quickly and thoroughly, using peers and internal resources as applicable
  • Travel to client locations as (approximately 15-20 percent)
  • Familiarity, awareness, or strong solid understanding of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework
  • Tagging and implementation familiarity or experience
  • Analysis principles and interpretation experience
  • Understanding of and experience with marketing software and domain principles
  • Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Manager, Adobe Workfront or Adobe Experience Platform
  • Familiarity with Agile development methodologies, such as, Scrum
  • Familiarity with SaaS UX and navigation
  • Understanding of performance tuning and optimization
  • Understanding with debugging coding languages
  • API-level knowledge of third-party applications is a plus
  • Comprehension or experience in a wide-range of computer operating systems and software with emphasis on installation, solving, upgrading, integration and client/server operations is desired

Pay Range:

$50.00 - $54.92/hour

Ready to make your mark? Take the leap and apply directly here:- your application is in good hands.