Technical Project Manager

4 weeks ago

Overland Park, United States Clarivate Analytics Full time

We are looking for a Technical Project Manager to join our team

You will be responsible for the success of project delivery including project management, system analysis, configuration services, and training in direct communication with customers while implementing mobile campus applications.

As well as supporting post-implementation customer success programs. If this sounds like an opportunity you are interested in, then we would love to talk to youAbout You – experience, education, skills, and accomplishmentsBachelor’s degree or higher in related field, such as Computer Science or Industrial Engineering, OR equivalent combination of education and experience5 years of Customer service experience in a business/technical environment5 years of experience understanding the technical side of software integrations, web services and industry standard software conceptsIt would be great if you also had…Excellent analytical, technical and troubleshooting skills with capacity to learn new information quickly and keep up with rapidly changing products and processesAbility to cope well under pressure and with uncertainty and face of changing priorities or circumstances.Good interpersonal skills with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.Strong written and verbal communication skills and proficiency in English, additional language – an advantage, Spanish and PortugueseMobile technology experience – big advantageExperience with cloud-based or SaaS productExperience with API'sSQL knowledge, ideally Oracle, MS SQL or mySQLKnowledge of JavaScript, CSS and HTML – is a plusJava and web service development experience (covering Axis2/SOAP/REST/JDBC/Spring/SpringMVC/WSDL/XSD) - big advantagePMP or Prince certification preferredWhat will you be doing in this role?...Participate directly in campusM projects in a technical project manager roleComplete system analysis, setup, and configuration of the application as part of the implementation projectProvide technical product advice, training, and consultancy to the customer.Prepare project plans and Statement/s of Work (SOWs) and ensure delivery based on agreed scope.Mitigate risks, dependencies and remove roadblocks to ensure a successful implementation and deployment.Perform and document implementation tasks using globally defined procedures and systems.Serve as first point of escalation for customer concerns relating to both project-level and technical issues and provide oversight for resolution during project implementation.Execute the post-implementation customer success program. Cooperate with the customer to ensure efficient application usage and improve product adoption.About the TeamThis team works with campusM- Higher Ed Student Engagement PlatformStakeholders. Internally, you will work with Professional Services, Product, Development and Sales teams. Externally you will work with Higher Education teams including Product Owners, IT teams, Student Affairs and MarketingYou will be a part of the Global Professional Services Team, globally consisting 4 Project Managers.Hours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be requiredThis is hybrid position, which requires you to be on-site 2/3 days a weekUp to 5% travel is requiredClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled #J-18808-Ljbffr

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