Technology Trainer
2 months ago
Job Description
About the Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the citys history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York Citys complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
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Your Team:
Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. HPD Tech is committed to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.
The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.
The New York City Department of Housing Preservation and Development is seeking an experienced technology trainer with a proven record of developing, scheduling, and conducting computer application training.
Your Impact:
As the IT Technology Trainer reporting to the Assistant Commissioner for Client Services & Cloud Solutions, you will make desktop training sessions available to all eligible HPD employees. Offered training sessions will address beginner through advanced levels of proficiencies.
Your Role:
In this role you will manage an agency-wide training center offering various IT training topics. You will conduct in-person training, and, when needed, bring in a vendor who is a content expert to provide training. You will also produce training content, exercises and handouts.
Your Responsibilities:
Under the general supervision of the Assistant Commissioner for Client Services & Cloud Solutions, the selected candidates responsibilities will include, but not be limited to, the following:
Your Responsibilities:
- Conduct in-person computer training in the following Microsoft 365 topics: Word, Excel, Outlook, PowerPoint & Teams.
- Produce and maintain up-to-date training curriculums, exercises and manuals for all topics covered.
- Maintain monthly training schedules for various training topics.
- Market the training center activities through emails to various division liaisons agencywide.
- Maintain an up-to-date database of all classes and participant info and generate reports as needed.
- Coordinate and schedule vendors for guest training events.
- Provide desktop application support via Service Now tickets or ad hoc requests; Produce instructional fliers for various topics.
- This position will include all the incumbents duties.
Preferred skills
Candidates with a wide variety of backgrounds and experiences have excelled as Computers Trainers. If you think you would be a great asset to our team because you possess many of the skills below, please submit your resume and cover letter.
- Active Certification in Microsoft 365.
- Strong communication skills and ability to present complex concepts using plain language.
- Experience in conducting, designing, and coordinating computer training.
- Ability to multi-task, manage competing priorities and meet deadlines.
NOTE: Only those candidates under consideration will be contacted. This position is open to applicants who filed for an exam or those who are already permanent in the Computer Specialist Operations title.
Please indicate in your cover letter whether you have filed for an exam or are already permanent in the Computer Specialist Operations title. Applicants who filed for an exam will be required to produce a copy of their Order Confirmation Receipt at time of interview for verification.
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and various unions.
Qualifications
(1) A four-year high school diploma or its educational equivalent plus a certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(2) A baccalaureate degree from an accredited college and four years of satisfactory, full-time experience as described in 1 above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(3) A four-year high school diploma or its educational equivalent and five years of satisfactory, fulltime experience as described in 1 above, including one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
(4) A satisfactory combination of education and/or experience which is equivalent to 1, 2, or 3 above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and three years of satisfactory, full-time large-scale mainframe computer operations or three years of satisfactory data communication network experience in a mainframe environment, one year of which must have been in a project leader capacity or as a major contributor on a complex project.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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