Commercial Insurance Account Manager
4 weeks ago
Commercial Insurance Account Manager
Job Summary
Are you a skilled insurance professional looking for a collaborative and growth-oriented environment? If so, a growing agency is seeking an experienced Commercial Insurance Account Manager to join their team Key responsibilities include servicing a book of business, handling policy changes, managing the renewal process, building & maintaining strong client relationships, and delivering top-notch service. If you're a results-driven professional with a passion for exceeding client expectations, this role is for you.
Responsibilities
- Responsible for servicing a book of business, ensuring client satisfaction and retention.
- Develop and nurture strong relationships with key clients and insurance carriers through regular communication via phone, email, and in-person meetings.
- Address client inquiries related to administration, billing, claims, and other service-related issues promptly and professionally.
- Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
- Create professional and accurate insurance proposals for presentation to clients.
- Develop concise and informative summaries for existing clients to ensure they have a clear understanding of their insurance coverage.
- Continuously identify cross-sell opportunities within existing client accounts.
- Proactively suggest new lines of coverage to clients, tailoring recommendations to their specific needs.
- Monitor and manage the renewal process for assigned clients.
- Market client accounts, prepare marketing information, gather necessary data for client presentations, and present marketing options to clients.
- Complete the implementation process for policies, ensuring all required forms are prepared and delivered to clients.
- Utilize the client management system to update policies, log client meetings and activities, and manage follow-ups efficiently.
- Coordinate relationship management meetings with assigned clients.
- Stay updated on industry trends, market developments, new products, and legislative changes relevant to clients' needs.
- Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.
- Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
- Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
- Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
- Holds an active Property and Casualty (P&C) Insurance License.
- Required Agency Management System Experience: EPIC
- 5+ years of relevant insurance industry experience preferred.
- Previous experience in commercial lines account management.
- Previous experience working with multiple carriers is required.
- Previous experience with admitted and non-admitted markets is required.
- Holds at least one professional designation or has comparable job experience.
- Above average computer skills with the capacity to master essential software programs.
- Excellent opportunities for professional growth and advancement.
- Competitive compensation: Between $60k-$75k (based on experience) + bonus and commission opportunities.
- Paid time off and company holidays.
- Comprehensive benefits package, including health, dental, vision, 401(k), and more.
- Hybrid work schedule available.
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