Workers' Compensation Specialist/Receptionist back-up
3 weeks ago
Job Description: Workers' Compensation Assistant/back up receptionist
Location: Atlanta Buckhead
Employment Type: Full-Time
Position Overview: We are seeking a dedicated and organized Workers' Compensation Assistant/back up receptionist to join our team. This role is vital for ensuring smooth front office operations and providing essential support for our workers' compensation cases. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills. Preferred hours 10:00 to 6:00.
Key Responsibilities:
- Reception Duties:
- Act as co-receptionist, assisting in the management of front desk operations.
- Transfer and direct incoming calls to appropriate personnel.
- Greet and assist visitors to the office, ensuring a welcoming environment.
- New Case Intake and Marketing Leads:
- Assist with the intake process for new cases, including following up on marketing leads.
- Handle incoming new case calls, providing initial information and guidance.
- Send out new case forms for electronic signature and follow up on forms that have not been returned.
- Client and Case Management:
- Communicate with clients both in writing and over the phone.
- Follow up on missing and late benefit checks to ensure timely resolution.
- Submit and follow up on mileage reimbursement requests.
- Prepare discovery requests for new workers compensation cases.
- Calendar hearings for workers' compensation cases and ensure all relevant parties are informed.
- Medical and Appointment Coordination:
- Assist with scheduling medical appointments for workers' compensation clients.
- Call to remind workers' comp clients about upcoming medical appointments and Independent Medical Examinations (IMEs).
- Follow up with clients to obtain updated treatment statuses and document this information in their files.
- Address prescription authorization issues for workers' comp clients.
Requirements:
- Must be familiar with ICMS.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Previous experience in a legal setting is required.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Friendly and professional demeanor with strong interpersonal skills
- 3-5 years experience in workers compensation.
Working Conditions:
- Office environment with standard office equipment.
- Interaction with clients, attorneys, and medical professionals.
This job description is intended to convey information essential to understanding the scope of the Co-Receptionist and Workers' Compensation Assistant's position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.
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