![Fairfield Inn San Jose Airport](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
2 months ago
Job Summary:
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
- At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
Adjacent to the VTA light rail station, our hotel makes it easy to reach downtown San Jose and discover premier attractions including SAP Center, San Jose Convention Center and The Tech Museum of Innovation. After landing at Norman Y Mineta San Jose International Airport, guests can hop aboard our complimentary shuttle to our hotel and relax in our spacious guest rooms and suites. Free Wi-Fi and flat-panel TVs are available to keep visitors connected and entertained. After a restful night's sleep, guests can power up for the day at our complimentary breakfast and bask in the California sun on our picturesque courtyard with ample seating and palm trees. At Fairfield Inn & Suites San Jose Airport, our guests are our #1 priority.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Compensation Min:
USD $16.40/Hr.
Compensation Mid:
USD $20.50/Hr.
Compensation Max:
USD $24.60/Hr.
-
Front Desk Supervisor
1 month ago
San Jose, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities RESPONSIBILITIES: Approach all encounters...
-
Front Desk Supervisor
2 months ago
San Jose, United States Hyatt Place San Jose Downtown Full timeJob Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...
-
Front Desk Supervisor
2 months ago
San Diego, United States Huntington Hotel Full time**Job Title: Front Desk Supervisor** **Overall Responsibilities** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the...
-
Front Desk Supervisor
2 months ago
San Marcos, United States RAR Hotel Management Inc Full timeJob DescriptionJob DescriptionWe are currently seeking a courteous and highly motivated Front Desk Supervisor to become a key member of our hotel team. As a Front Desk Supervisor at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay. Full time, must have Holiday and Weekend...
-
Hotel Front Desk Supervisor
2 weeks ago
San Marcos, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full timeFairfield Inn San Marcos is seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. Our hotel is known for its commitment to excellence in guest service, providing a welcoming environment for both leisure and business travelers.Position Overview: As a Front Desk Supervisor, you will play a pivotal role in maintaining the...
-
Front Desk Representative Bilingual Spanish
3 days ago
San Jose, United States Bay Area Community Health Full timeEssential Responsibilities Under the general direction of the Front Desk Supervisor, the Front Desk Representative performs a variety of complex, professional, analytical, and confidential Front Desk services. Duties include:
-
Front Desk Supervisor-$31.10 per Hour
1 month ago
San Jose, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...
-
Hotel Front Desk Supervisor
2 weeks ago
San Marcos, California, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full timeFairfield Inn San Marcos is seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. Our hotel is known for its commitment to excellence in guest service, providing a welcoming environment for both leisure and business travelers.Position Overview: As a Front Desk Supervisor, you will play a pivotal role in maintaining the...
-
Front Desk Clerk
3 months ago
San Jose, United States Salvationarmytucson Full time** Front Desk Clerk** **Job Category****:** Administrative & Clerical **Requisition Number****:** FRONT006050 Showing 1 location **Job Details** **Description** **The Salvation Army Mission Statement** The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is...
-
Front Desk Supervisor
4 weeks ago
San Diego, United States Plazahotelelpaso Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager > Front Office Manager > Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Supervisor
3 months ago
San Diego, United States Residence Inn San Diego Poway Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
-
Front Desk Supervisor
1 month ago
San Antonio, United States Omni Hotels Full timeLocation: Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonios world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our...
-
Front Desk Supervisor
2 weeks ago
San Bernardino, United States DKN HOTEL GROUP Full timeJob DetailsLevel Experienced Job Location HSB - San Bernardino, CA Salary Range $18.50 - $19.50 Hourly DescriptionEssential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests Communicate effectively with guests and...
-
Front Desk Supervisor
2 months ago
San Antonio, United States Wyndham Hotels & Resorts Full time** Front Desk Supervisor** Location: San Antonio, TX, US, 78216 Property Name: La Quinta by Wyndham San Antonio - Airport Req Id: 17348 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham San Antonio - Airport location in San Antonio , Texas . **Job Summary** The Front Desk Supervisor is responsible for...
-
Front Desk Supervisor
1 month ago
San Mateo, United States Holiday Inn Hotel & Suites San Mateo Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Supervisor
1 week ago
South San Francisco, United States Embassy Suites by Hilton San Francisco Airport Full timeDescriptionAt the Embassy Suites San Francisco Airport, we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to "Make A Difference" in our guest' lives while they are staying with us.What will I be doing?As a Front Desk Supervisor, you report to the Director...
-
Front Desk Agent
1 month ago
San Jose, United States Huntington Hotel Full time**Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsibilities** * Greet and welcome guest. * Assign rooms and keys. * Keep track of daily scheduled functions and their locations. * Manage all daily arrivals and departures, including groups. * Prepare guest folio and collect payment for visit....
-
Front Desk Supervisor
2 days ago
San Mateo, United States Holiday Inn & Suites San Mateo-San Francisco Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in...
-
Front Desk Supervisor
2 months ago
San Mateo, United States Holiday Inn Hotel & Suites San Mateo Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...
-
Front Desk Associate
1 month ago
San Jose, United States Forma Gym Full timeForma Gym is looking for passionate, experienced, and service-driven Front Desk Associates to join our Front Desk Team. AS A TEAM MEMBER OF FORMA GYM YOU WILL RECEIVE: Complimentary club membership Discounted membership for family members Discounts on services and products Hourly wage of $18.00/hour JOB RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED...