Police Communications Operator

3 weeks ago

Arlington, United States The University of Texas at Arlington Police Department Full time


Job Summary

The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation.

Essential Duties and Responsibilities

  • Answers and processes emergency and non-emergency telephone calls for police, fire, and ambulance services as well as planned or special events and services.
  • Accurately enters information received from the caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
  • Assists with the monitoring and/or utilizing of a camera system to monitor incidents on-campus or attempt to locate evidence.
  • Initiates and composes emergency and non-emergency correspondence via email, call notes, and notifications to the campus community.
  • Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
  • Monitor fire and burglar alarms and dispatch appropriate resources.
  • Monitors bait bike information and dispatches officers on activations.
Minimum Qualifications
  • High School diploma or equivalent with one (1) year of experience in customer service or the equivalent experience.
  • Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
  • Successfully attends and passes all mandatory and elected training.
Preferred Qualifications
  • Associate degree or thirty (30) credit hours in the criminal justice or related field with one (1) year of experience in a public safety or emergency public safety communication field.
Knowledge, Skills and Abilities
  • Ability to read, comprehend, and adhere to various SOP’s, policies, procedures, and verbal direction.
  • Ability to maintain confidentiality with all of sensitive information.
  • Accurately operates various computer programs efficiently.
  • Ability to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment.
  • Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
  • Ability to work shift work which includes working nights, holidays, and subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
  • Ability to maintain telephone and email communication abilities in case of emergencies or necessary transfer of information.
  • Proficient with all equipment utilized in the performance of assigned duties.
  • Ability to complete all physical tasks as needed.


Salary 
$48,000 - Salary is commensurate based on qualifications and relevant experience.

 
 

Special Conditions for Eligibility

Must successfully complete a public safety telecommunication (PST) test; which the recommended testing is Criticall. Must receive the minimum score on the Criticall test in the following categories: Overall Test Score of 70; Overall Data Entry Score of 3200; and a keyboarding minimum score of 25 with a preferred score of 35. This testing will be administered by the police department.

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