Customer Services Representative

Career Area: Marketing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: The Marketing Operations Manager plays a pivotal role in bridging strategic planning and technical execution for Caterpillars OnPoint initiative, which delivers personalized digital marketing at scale. This role ensures seamless execution of marketing automation, optimizes performance, and maintains compliance across regions. The position will collaborate closely with business partners, dealers, and Salesforce Marketing Cloud teams, and may expand to cover Caterpillar-wide Marketing Automation operations. This role will be part of the Digital Marketing Enablement team, leading 3-6 individual contributors. What You Will Do: Journey Building & Optimization Own the creation, maintenance, and optimization of customer journeys in Salesforce Marketing Cloud. Standardize templates and workflows to reduce dealer burden and accelerate onboarding. Audience Segmentation Develop and manage segmentation strategies leveraging Caterpillar and dealer data. Ensure compliance with opt-in rules and exclusion lists for targeted campaigns. Content Management & Localization Coordinate with creative teams to deliver dealer-approved, brand-compliant content. Ensure translation and localization for global markets. Drive consistency among dealer marketing automation journeys. Communications & Governance Oversee campaign scheduling, dealer notifications, and performance reporting. Maintain documentation and playbooks for operational processes. Communicate with stakeholders and across related teams. What You Will Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations. Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers). Considerations For Top Candidates: Customer Focus (Extensive Experience) Anticipates customer needs and proactively delivers solutions. Fosters strong relationships through open communication and continuous improvement. Global Perspective (Working Knowledge) Understands international business practices and adapts strategies for global markets. Creativity (Extensive Experience) Encourages innovative thinking while balancing practicality. Supports experimentation and learns from setbacks. Effective Communication (Extensive Experience) Communicates clearly across all levels and adapts messaging for diverse audiences. Influencing (Working Knowledge) Uses persuasive arguments and active listening to gain alignment. Relationship Management (Extensive Experience) Builds and maintains productive, long-term relationships with internal and external stakeholders. Strategic Thinking (Working Knowledge) Aligns operational plans with organizational strategy and monitors market trends. Vendor/Supplier Management (Extensive Experience) Oversee vendor relationships, ensuring performance and compliance. Qualifications Bachelors degree in marketing, Business, or related field (masters preferred) OR equivalent working experience Experience in marketing operations or digital marketing, with leadership experience. Proficiency in Salesforce Marketing Cloud and marketing automation platforms. Strong analytical, organizational, and project management skills. What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Summary Pay Range: $156,000.00 - $234,000.00 Benefits: Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: November 25, 2025 - December 5, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. #J-18808-Ljbffr