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Care Coordinator

2 months ago

Naples, United States Fountain Life, LLC Full time

"Please note: We will never request tax information from you during a job interview. Please do not fill out any tax or personal information during an interview.If we are reaching out to you, we will only use the domains @fountainlife.com or @fountainhealth.com. If you receive an email requesting an interview from any domain other than the two listed, it may be a scam. Please email recruiter@fountainlife.com if you are questioning the validity of an interview request."Care CoordinatorLocation: Naples, FLAbout Fountain Life At Fountain Life, our mission is to make age 100 the new 60. We provide preventative, predictive and personalized care that enhances performance and turns back the clock. Our goal is for each of our members to live their most fulfilling, vibrant, and healthful version of themselves at every stage of life.Our premium longevity platform blends data and cutting-edge science with spa-like service. We see ourselves as comforters, educators and innovators.Fountain Life focuses on proactive versus reactive care; with a team of experts empowered with the latest in performance optimization therapies, and date-driven technologies. These includes personalized nutraceuticals, therapeutic exercise and nutrition, pain management and mobility. Planned to perfection, our goal is to get you to your personal best, faster and better than ever.We are healthcare, reimagined.What is the opportunity?The Care Coordinator at Fountain Life Naples will report to the Center Director. They will act as the 'face of Fountain Life' and be responsible for delivering the 21st century experience our clients expect from our revolutionary practice. This important role involves overdelivering at every member touchpoint, while making the process feel incredibly intuitive, educational and empowering. The Health Coordinator must be able to 'surprise & delight' every client that walks through our doors, while ensuring each client leaves with an actionable, detailed WellCare plan and Fountain Life at top-of-mind.Come join our team of highly trained, innovative healthcare expertsWhat's in it for you?Fountain Life is group of innovators led by Dr. Robert Hariri, Tony Robbins and Dr. Peter Diamandis. This unique opportunity allows you the chance to be a part of this disruptive health care environment and change the way medicine is done forever. As an employee you will also receive Fountain Health Insurance, which enables you to utilize many of the proactive health features Fountain Life has to offer.What will you do?This position is an integral part of Fountain Life's overall mission to transform healthcare. This Health Care Coordinator will be tasked with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to our clients, and ensure membership success and loyalty.•What will you do? This position is an integral part of Fountain Life's overall mission to transform healthcare. This Care Coordinator will be working with EDGE and APEX+Extended clients be tasked as the direct liason with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to our clients, and ensure membership success and loyalty. Deliver exceptional customer service by greeting clients, addressing inquiries through various channels (in-person, Zoom, email, text, WhatsApp, phone), and processing payments, all while consistently exceeding expectations with a 'surprise & delight' approach. Booking all Client appointments and communicating details and logisitics to the client Updating internal client platforms so that the client's chart and account are always up to date Returning phone calls and emails within the same day. Provide continuous support for memberships and membership renewals, ensuring client retention and satisfaction. Maximize client satisfaction and operational efficiency by optimizing provider time and treatment room utilization through effective appointment scheduling, both in person and by telephone. Safeguard client rights by strictly maintaining the confidentiality of personal and financial information. Support senior management in showcasing Fountain Life's vision by ensuring the facility meets the highest standards of cleanliness and presentation. Provide ongoing concierge services for assigned members, delivering personalized and attentive service to meet their unique needs.Must-Have's:•A self-starter with the ability to multitask successfully•Capacity to maintain a calm and enthusiastic demeanor•Have a passion for health, wellness and self-improvement•Basic knowledge of Microsoft Office applications•Must be reliable and aligned with Fountain Life's common visionNice-to-Have's:•Prior Experience working in a Medical Clinic environment•First Aid/CPR certification•Experience in Square Payment SolutionsInclusion and Equal Opportunity EmploymentFountain Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We look forward to receiving your application Pay Range: $24 - $26 per hour