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Hospitality Associate

2 months ago

Baltimore, United States Roland Park Place Full time

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living - all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #11 in the nation and certified as a Great Place to Work

What you will be doing:

  • Performs daily building inspections and tours
  • Welcomes residents and visitors, and help them to and from their vehicles
  • Monitor all life safety devices for Independent and RC residents
  • Fill out daily shift and incident reports. Send daily to designated people
  • Assists residents with packages when they enter the community
  • Delivers packages to the residents' apartments daily
  • Responsible for logging and delivering of resident packages
  • Sort and distribute inter-office mail
  • Provides requested assistance to residents in a courteous and helpful manner
  • Assists with covering the main front desk when needed
  • Responds to Emergency Calls from residents and staff and direct to appropriate responders
  • Manages guest apartment reservations
  • Other duties as assigned
What we are looking for:
  • Ability to uphold our core values, and follow policies and procedures.
  • Must be able to take initiative to always find a way to say yes to both our residents and staff.
  • Able to handle difficult or emotional situations shows respect and sensitivity for cultural differences and adheres to residents' bill of rights.
  • Able to work assigned schedules, have reliable transportation and be on time for scheduled shifts.
  • Most importantly have a positive attitude and be able to smile at all times (even under a mask).
  • 10th-grade education, HS Diploma/GED preferred.
What we offer:

Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes:
  • Medical/dental/vision insurance
  • Company-paid life insurance/short-term disability/long-term disability
  • Legal plan
  • Identity Theft protection
  • Pet insurance
  • Group Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Paid Sick/Vacation/Holidays
  • 403(b) retirement with a 4% company match
  • Free meals
  • Free area attraction tickets
  • Tuition reimbursement
  • Employee Hardship Fund
  • Employee assistant program
  • Free on-site parking
  • Discounted MTA passes
  • Free education/training classes

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #11 in the Nation, and Certified as a Great Place to Work.

Monday - Friday 2:30 PM - 11:00 PM