Field Service Engineer

1 week ago

Nashville, United States Mettler Toledo AG Full time

Summary: This individual must be team-oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross-trains on all products serviced in the field, including FA, Quad View, Eagle Pro, and Eagle X-ray products. Willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed. Troubleshoots, services, installs (deploys), and repairs Eagle Product Inspection products at customer sites. Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed. When not on travel, the individual will provide assistance to the Technical Support staff. Conducts follow-up calls with the customer to check system status.

Essential Duties and Responsibilities include the following:

Responsible for meeting daily service repair needs and driving customer satisfaction

Installs, repairs, and maintains equipment in the field; provides customer training as required

Documents all inspections, maintenance, repair work, and submits paperwork in a timely basis

Order, install, and return parts and manage repair parts cycle time

Reviews all logs for open issues and prepares formal reports to customers as necessary

Participates in Service sales opportunities and assists with promoting and implementing revenue programs

Ensures that tools and test equipment are properly maintained and calibrated

Assesses product/equipment performance based on field support data; recommends modifications or improvements

Seeks to provide technical support to customers and other service professionals as required

May participate in site surveys, pilot program service activities, attend meetings, champion special projects, and prepare exclusive reports

Possesses a solid level of technical knowledge on Eagle PI X-Ray products

Maintains clear and concise business communication proficiency, both oral and written

Establishes and maintains a close relationship with senior-level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends

Exercises every available measure to control and minimize cost

100% US and occasional international travel is required. Frequent overnight travel is common. Field Service Technician must possess and maintain a valid driver's license with a safe driving record, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles. Own reliable transportation for travel. Must be able to work overtime as needed, based on the needs of the business. Comply with and ensure department compliance with Company health, safety, and environmental policies. Sometimes emergency service is required. When it happens, you may be asked to step in and save the day - we work hard to make sure on-call schedules are balanced, but it is part of the role. Other duties as required.

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