Field Engineer

2 weeks ago

Nashville, United States Integrated Oncology Network, LLC Full time

Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient's care journey.

Job Purpose:

The Field Engineer plans and supports new site integrations, site closings, software and hardware upgrades, and other onsite services. To initiate these processes, this individual collaborates with project managers, Operations team members and the IT team. They assist in the development and implementation of deployment plans, configurations, and specifications. They maintain deployment and build installation documentation. Field Engineers partner with the Architecture and Engineering teams to produce new features and services and should go on-site when required to test and ensure that the installed products and services meet client's requirements.

Essential Functions: Operations and Support

Pre-Project/Prep

Travel to and from onboarding sites Perform discovery site visits (survey) Vendor research Generate material quotes, as needed

Project Work

Travel to and from project sites Moves, Adds, Changes or Deletions at a site level Deploy hardware and software/applications

Post-Project

Create and publish handoff documentation (solutions) Provide updates in CheckMK & Meraki Post-project support

Adhere to and uphold security posture of the organization; escalate immediately if unsure

Maintenance

Create / Maintain operational, configuration, or other procedures pertaining to the role Provide primary support of Physics applications focused on setup rather than application features or functionality Review ticket queues daily to provide movement on any open or assigned tickets Provide escalated level support for incident resolution and root cause analysis. Recommend operational, configuration or other procedures as they pertain to new site or software integrations/installations.

Communications

Update Asana with tasks completed/new tasks identified for upcoming projects Participate in Project and Team Meetings Establish and maintain communication with vendors, ION team members and other essential contacts throughout project duration

Qualifications and Education Requirements Associates degree in computer science/information technology, industry certification (CompTIA, Microsoft, etc.), 3 years' industry experience; or, equivalent combination education, certification and experience One+ year experience Windows Server technologies Able to achieve two (2) relevant certifications to the organization such as:

Microsoft Technology Associate (MTA)

Windows Server Admin Fundamentals Windows OS Fundamentals Networking Fundamentals

Citrix Certified Associate CompTIA (A+, Network+, Security+, Server+) Ivanti

Ability to work a flexible schedule (including overtime, and weekends), as necessary.

Other Desired Skills Project Management capabilities/knowledge System Imaging Prioritization and Time management skills Previous healthcare IT experience Superior analytical and statistical skills Knowledge of Meraki Familiarity with Physics Applications

Required Competencies

Achievement Orientation. Attention to Detail. Communication. Initiative. Job Knowledge/Competency. Leadership. Planning and Organizing. Problem Solving. #J-18808-Ljbffr

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