Customer Service Representative

1 month ago

Pompano Beach, United States Point Blank Enterprises, Inc. Full time

Inspire heroism and be a part of the future At Point Blank Enterprises, Inc. we help PROTECT OUR PROTECTORS by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today

Summary:

We are looking for a candidate with great attention to detail, problem solving skills, and data entry skills. As an Order Entry Specialist, you will be responsible for efficiently and accurately inputting, updating, and maintaining orders and account information into the companys database on a timely basis. You will be part of the Customer Service Sales working in the corporate office in Pompano Beach, Florida.

Duties and Responsibilities:

  • Compile and sort order, sales representative and customer account information and establish entry priorities. Interact as needed with representatives for clarification on order
  • On a timely basis, enter order, agent and account data by inputting text based and numerical information from source documents
  • Recording customer information in order to process orders; completing fields such as name, address, account number, item number, price, and any sales or promotions
  • Inputting data into a central database to be used to fulfill orders
  • Review and verify entered data for deficiencies or errors, correct errors and check all output for accuracy
  • Assist with maintaining efficient operations by following policies and procedures and report needed changes
  • Protect company operations by keeping order, agent, commission, and other company information confidential
  • Generate basic daily, weekly, and monthly reporting
  • Other related duties as requested by management

Competencies and Skills:

  • Must be authorized to work in the USA.
  • Must be able to read and write in English
  • High school diploma or equivalent required
  • Minimum 2 years related data entry experience strongly preferred
  • Fast and accurate data entry skills with 99% accuracy
  • Excellent organizational and time management with the ability to independently manage and prioritize workload
  • Must be highly detail, process, and quality oriented with a focus on thoroughness and accuracy
  • To perform this job successfully, an individual should have knowledge of Microsoft Word word processing software; Microsoft Excel (basics) spreadsheet software; Internet Explorer internet software and Microsoft Outlook contact management systems.

Language Ability: Ability to read and comprehend simple instructions in English, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Must be able to keep calm and perform in high-pressure, team-oriented atmosphere

High level of integrity and discretion with an ability to responsibly handle sensitive and

confidential information

PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. 1324b(a)(3), applicants for employment at Point Blank Enterprises, Inc. must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. 1157-1158. Learn more about the ITAR here.

Equal Employment Opportunity

Point Blank Enterprises, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Point Blank Enterprises, Inc. hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Point Blank Enterprises, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

Affirmative Action and Disability Accommodation

  • Applicants wishing to view a copy of Point Blank Enterprises, Inc. Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at humanresources@pbearmor.com.

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